RE: [cobalt-users] Dialtone Internet...

["Jim Carey" <ozbcoz@xxxxxxxxxxxxxxxx>]

> as far as I'm concerned, this is completely unacceptable on Dialtone's
> part... unless they are *absolutely certain* that it's your
> problem and not
> theirs (which seems unlikely),
>
> I was considering them for colo.  I've just knocked them off my list.
IMHO, Dialtone isn't meeting this
> standard.
>
> Please update and tell us how the problem resolves!

I must be fair and say that, while I am really annoyed by the curt manner
that Dialtone used in responding to me, the problem does appear that it was
probably mine. I still have no understanding of why it occured (I assume
some corruption issue with my httpd.conf). I was able to fix it - though
with no help from Dialtone -  by deleting all trace of the sites on those
addresses, including the nameserver entries and then re creating the sites.
Once I had done this they were back to me and I could reload them. (Now if
Dialtone knew what the problem was, and thus knew that it was chargeable, it
would have been decent of them to at least give me a hint I would have
thought)

As a colo they provide good, high speed network connection, have a very
competitive price structure and have high availability. I hadn't needed to
make a support call since the second week of my contract in July.

However a low price comes with a pretty hard nosed support policy. So don't
knock them off the list just on my say so - it's never wise to take the
unsubstantiated word of a stressed out webmaster who's system isn't working
right :-)

Jim Carey
www.OZbcoz.com