[cobalt-users] Dialtone Internet...

[Chip <chip@xxxxxxxxxx>]

Jim Carey wrote:

>Was using one block - 64.65.55.110 - 114 successfully when it suddenly
>stopped working 2 days ago - names don't resolve now (iluvoz.net is one site
>in this range), ip's are not pingable - contacted DialtoneInternet (first
>suport call in 4-5 months) and was told that they don't want to know - that
>this is a payable support call at Public Holiday rates and unless I pay then
>forget about it (didn't even bother to email me with the answer - just put
>it in the ticket database)

Wish I had some help for this issue (I don't), but I do want to say that, 
as far as I'm concerned, this is completely unacceptable on Dialtone's 
part... unless they are *absolutely certain* that it's your problem and not 
theirs (which seems unlikely), I believe they have an obligation to address 
the problem and not have you down (or out $200 or whatever their "holiday 
rate" minimum is.)

I was considering them for colo.  I've just knocked them off my list.  As 
much as everyone slammed AIT a few months ago, I've found their tech 
support on managed solutions to be extraordinary, and I can get a human 
being at 3 in the morning that is actually technically competent.  As far 
as I'm concerned, anyone offering to provide a NOC for other web hosting 
providers (i.e., many of us on this list) needs to have true 24/7 service 
like this to deal with their own problems (Not, of course, support on the 
Raq itself, but for network issues.)   IMHO, Dialtone isn't meeting this 
standard.

Please update and tell us how the problem resolves!