Re: [cobalt-users] Legal Action / Cobalt Racks.com

["Amanda John" <kourni@xxxxxxxxx>]

 > Maybe instead of getting all flaming mad or slapping down a lawsuit - no
> offense Kevin, it's just that this was *very* quick moving on your part
with
> no chance for CR to resolve things, know what I mean? - the other CR
clients
> should try giving CR the opportunity to fix the problem. Besides, we don't
> even know if it really is CR's problem or if they got these dressed-up
> RaQ3's from Cobalt (perhaps the ones doing the bait-and-switch is Cobalt
> themselves?) - there are many things to look into here.

Maybe if some of us could get in contact with the company we would be
prepared to listen to them.  I have heard not a word from the company in
weeks now via email or telephone.  Surley business is all about trust, you
sound prepared to continue hosting clients websites with a cobaltracks box
even if all these revelations are proven to be correct.  How can they put
the loss of trust right?

> However, if you're one of the ones who doesn't get any response from CR
> whatsoever, I understand totally if you decide to leave. I'd just like to
> see people more willing to work out a problem than to immediately sue for
> money and bail. Working out a problem, after all, makes for a stronger
> relationship. Bailing out just leaves you in another unknown situation
with
> your new provider - whomever that might be. Who knows, the new provider
> could be even worse.

I dont think anyone who has complained about these recent problems has just
attempted to run away without first trying to resolve the problems with
cobaltracks.  Obviously they like you, because everyone else I have spoken
with is having as much trouble as me getting any kind of response from them.

> Out of respect for the other list members who aren't CR customers I'll
stop
> with this now, and will just post a note when/if everything gets resolved.
> But again, I've been in contact with CR and they *are* taking steps to
> resolve my disappointing discovery of being on a RaQ3.

I'd be interested in hearing the steps they're taking to resolve your
disappointing discovery.  Mail me off list if you wish to share this with
me, and please tell me exactly how you managed to take this matter up with
them in the first place.  All I get is voicemail prompts when i phone and
for obvious reasons I've now given up using Email as a method of
communicating with them.

Amanda.