RE: [cobalt-users] Problems w/ Cobaltracks.com

["Marcus" <programador@xxxxxxxxxxxx>]

Hi,

 Other problem in cobaltracks, the support dont answer mine emails. 
 
  To each 10 emails only 1 is answered... its so BAD !!!

  Sales answer all emails in 30 minutes,   but the support ......i need to pray to have a reply.
   
Marcus


*********** REPLY SEPARATOR  ***********

On 03/12/2000 at 03:14 John Cordeiro wrote:

>I send them a trace route to my domain and stated that was not the first
>time this month and send them the ping stats from the ip. The gave me a
>refund for the month.
>
>-----Original Message-----
>From: cobalt-users-admin@xxxxxxxxxxxxxxx
>[mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of hirsh -e-skwirtz
>Sent: Saturday, December 02, 2000 4:50 PM
>To: cobalt-users@xxxxxxxxxxxxxxx
>Subject: RE: [cobalt-users] Problems w/ Cobaltracks.com
>
>
>
>how did you get them to do a refund???
>
>i too would like one... or a credit for a month
>
>>From: "John Cordeiro" <jcordeiro@xxxxxxxxxxxxxxx>
>>Reply-To: cobalt-users@xxxxxxxxxxxxxxx
>>To: <cobalt-users@xxxxxxxxxxxxxxx>
>>Subject: RE: [cobalt-users] Problems w/ Cobaltracks.com
>>Date: Sat, 2 Dec 2000 16:27:17 -0500
>>
>>I got a refund for last month because of the down time. YEs its getting
>>worse. They told be it was due to Cable & Wireless upgrading their
>>Backbone.
>>
>>John Cordeiro
>>
>>-----Original Message-----
>>From: cobalt-users-admin@xxxxxxxxxxxxxxx
>>[mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of
>>LightSpeedServers.Net
>>Sent: Saturday, December 02, 2000 1:45 PM
>>To: cobalt-users@xxxxxxxxxxxxxxx
>>Subject: [cobalt-users] Problems w/ Cobaltracks.com
>>
>>
>>Hey, guess what!  I too have had no end of problems with this company.  The
>>connection time gets so bad I cannot connect to my server at least 2 to 3
>>times a day.  Each time it lasts about 20 minutes.  And then 1 to 2 times a
>>month they have everything go to heck for almost a full day.  Look at the
>>prior posts, they had the same issue occur last month!!
>>
>>My server was up and running for a bit this morning then things went to
>>hell
>>for about a half hour.  Some of you probably will get a laugh out of the
>>traceroute.  I have included it at the bottom of this.  Sort of reminds me
>>of that old bugs bunny show w/ the cartoon character George who always said
>>"Which way do I go, which way do I go".  As you can see from the traceroute
>>it has no clue where it was going!
>>
>>Anyway, what I have been in the process of doing is to purchase my own
>>server, and lease the line itself at a real collocation facility.  The no
>>thrills type, where you are just renting space and a connection, and where
>>I
>>myself have 24/7 access!  That way I maintain the highest level possible of
>>control at all steps of the way.
>>
>>Currently, I am looking at a 728kbs dedicated leased line.  Considering I
>>only will have 2 servers which do not use that much BW I expect this should
>>work out nicely for me as it will provide much more reliable bandwidth
>>during peak.  Less bottleneck caused by sticking hundreds of servers on a
>>line already at capacity!!  Lets face it, you can have a DS-3 or higher,
>>but
>>if you overload it with hundreds of servers, its simply is not going to
>>work
>>very well.  A slower line with only a few servers is much better.
>>
>>If anyone is interested in sharing the cost of a leased line, please
>>contact
>>me.  If a few of us get together we can get a 10 mbs connection w/o a
>>problem!!  Currently, the cost I am getting is about 1.50 to 2.00 per GB
>>transfer, $100 per 256 IPs, and $25.00 per 1U of rack space.  Oh, and I
>>tested a server on their network for 3 days straight w/ no downtime!!
>>
>>And one final thought.  Cobalttracks.com knows the value of uptime on a
>>website.  Have you ever noticed that their server never goes down.  Next
>>time your connection goes to hell, check out their site.  They made sure to
>>route theirs seperately.  That tells me something about their company, it
>>should tell you something as well!
>>
>>Thank you,
>>
>>Michael T. Ross
>>admin@xxxxxxxxxxxxxxxxxxxxx
>>
>>1 10.33.56.1 *  10 12 9 10
>>2 24.95.225.134 HE7-Central-GSR-P00.cfl.rr.com  23 6 13 50
>>3 24.95.225.18 HE6-Central-GSRA-P20.cfl.rr.com  13 8 12 19
>>4 24.95.225.113 HE5-Central-GSRA-P40.cfl.rr.com  13 7 7 25
>>5 24.95.226.106 HE5-Central-GSRC-P20.cfl.rr.com  10 10 13 7
>>6 24.94.158.74 TPA-ERL-GSRC-P40.cfl.rr.com  24 21 12 39
>>7 208.172.67.129 acr1-serial2-1-0-0.Atlantaald.cw.net  33 39 27 33
>>8 206.24.226.61 acr1-loopback.Washingtondck.cw.net  50 47 44 60
>>9 206.24.226.8 bar3-loopback.Washingtondck.cw.net  62 45 67 74
>>10 208.173.0.122 visual-link-internet.Washingtondck.cw.net  126 146 121 110
>>11 208.173.0.121 bar3-serial4-0-0-9-0.Washingtondck.cw.net  149 114 107 227
>>12 208.155.65.163   538 637 558 418
>>13 208.155.65.167   201 168 171 264
>>14 208.173.0.118 visual-link-internet.Washingtondck.cw.net  397 453 491 246
>>15 208.173.0.121 bar3-serial4-0-0-9-0.Washingtondck.cw.net  344 275 241 515
>>16 208.173.0.114 visual-link-internet.Washingtondck.cw.net  618 994 462 397
>>17 208.173.0.121 bar3-serial4-0-0-9-0.Washingtondck.cw.net  382 481 370 296
>>18 208.173.0.118 visual-link-internet.Washingtondck.cw.net  944 910 1045
>>878
>>19 208.173.0.121 bar3-serial4-0-0-9-0.Washingtondck.cw.net  802 821 736 850
>>20 208.173.0.110 visual-link-internet.Washingtondck.cw.net  1092 1433 1019
>>824
>>21 208.173.0.121 bar3-serial4-0-0-9-0.Washingtondck.cw.net  812 899 620 918
>>22 208.173.0.110 visual-link-internet.Washingtondck.cw.net  1339 1311 740
>>1967
>>23 208.173.0.121 bar3-serial4-0-0-9-0.Washingtondck.cw.net  1112 797 936
>>1604
>>24 208.173.0.118 visual-link-internet.Washingtondck.cw.net  1562 1602 1542
>>1542
>>25 208.173.0.121 bar3-serial4-0-0-9-0.Washingtondck.cw.net  1130 1285 1288
>>818
>>26 208.173.0.118 visual-link-internet.Washingtondck.cw.net  1596 1845 1475
>>1469
>>27 208.173.0.121 bar3-serial4-0-0-9-0.Washingtondck.cw.net  1628 * 1782
>>1475
>>28 208.173.0.110 visual-link-internet.Washingtondck.cw.net  1636 * 1631
>>1642
>>29 208.173.0.121 bar3-serial4-0-0-9-0.Washingtondck.cw.net  1491 * 1713
>>1269
>>30 208.173.0.110 visual-link-internet.Washingtondck.cw.net  1660 * 1660 *
>>