Re: [cobalt-users] RaQ4 checks

["Adam Holt" <mediadezines@xxxxxxxxxxxxx>]

Trying to get a response from cobaltracks.com is like emailing to a bad
address, you rarely get a response.  I have emailed them politely asking
them what the deal is, why we are paying for a raq4 and getting a raq3 with
the software for a raq4.  They have yet to respond.  I know of another that
started on a raq3, upgraded to the raq4 only a month after starting with
this company, and now they do the same cpuinfo test and find out that they
are on a 300mhz which means more than likely that the software was upgraded
to a raq4's software but the physical machine is still a raq3.

I have put in a call to the sales offices yesterday, still no response, I do
know that they monitor the voice mail there as they have called me on a
saturday in the past, they seem to be mute on the subject at this time.  As
I understand it, Mr Moates is on this mailing list as well.  If so he has
decided to remain quiet and not be proactive in calming this situation down
with an explanation of why it is that 4 out of 4 people that are supposed to
be on raq4's are on raq3's with the raq4 software!

Adam

----- Original Message -----
From: "Andrew Roberts" <andrew@xxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Sunday, December 03, 2000 8:18 AM
Subject: [cobalt-users] RaQ4 checks


> As a hosting company we have a full compliment of Cobalt servers from the
> Cobalt RaQ 1 through to the latest 4r.
>
> If you are concerned over the spec of your RaQ4 here are a couple of
checks:
>
> Log in and click the Cobalt logo in the top left.  The Cobalt OS should be
> 6.
>
> The following info was generated from a genuine RaQ4r sitting on my
desk...
>
> Telnet in and type "dmesg"
> The third line should read:
>
> "Detected 448211767 Hz processor."
>
>
> Further down look for:
>
> "eth0: Intel EtherExpress Pro 10/100 at 0x6200, 00:10:E0:01:E4:55, IRQ 11.
>   Board assembly 000000-000, Physical connectors present:
>   Primary interface chip None PHY #0.
>   General self-test: passed.
>   Serial sub-system self-test: passed.
>   Internal registers self-test: passed.
>   ROM checksum self-test: passed (0xdbd8681d).
>   Receiver lock-up workaround activated.
> eth1: Invalid EEPROM checksum 0x5cc6, check settings before activating
this
> devi
> ce!
> eth1: Intel EtherExpress Pro 10/100 at 0x6240, 00:10:E0:01:E6:4A, IRQ 10.
>   Board assembly 000000-000, Physical connectors present:
>   Primary interface chip None PHY #0.
>   General self-test: passed.
>   Serial sub-system self-test: passed.
>   Internal registers self-test: passed.
>   ROM checksum self-test: passed (0xdbd8681d).
>   Receiver lock-up workaround activated."
>
> This will signify that you have 2 ethernet connectors.  In my case only 1
is
> physcially hooked up.
>
> In active monitor -> network you should have a table containing stats for
> "Network 1" and "Network 2".
>
> In the control panel -> network  you should have 2 different mac addresses
> for the 2 different installed network cards.
>
>
>
> As for the subject of lawsuits and retalitory sites...
>
> cobaltracks.com are Cobalt Diamond Partners.  While this means they should
> have the technical knowledge to pull off what is being suggested I do find
> it difficult to believe.  We are also Diamond Partners and as such we are
> aware of the level of discount this status offers so the rates offered by
> cobaltracks.com are possible (although the margins are v.tight).  While
> there is a siginificant difference in the purchase price of a RaQ3 and 4
> this would be almost cancelled out due to the amount of time and effort
> involved in upgrading the units.  Particularly on the scale suggested.
Has
> anyone contacted cobaltracks.com to check to see if they have been
installed
> on the wrong specification unit?  Either temporarily or by accident?  Just
a
> thought...
>
>
> ------------------------------------
> Andrew Roberts
> Alcom Internetix Ltd
>
> Email: sales@xxxxxxxxxxx
> Tel:   +44 (0)20 7982 7777
> Fax:   +44 (0)20 7982 7700
>
> Visit us on the web: www.alcom.co.uk
>
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