Re: [cobalt-users] more on cobaltracks/visuallink

["hirsh -e-skwirtz" <hirsheskwirtz@xxxxxxxxxxx>]

i too have a server there...

the support emails have gone unanswered on several occasions...

the phone number on the site will not get you support..

infact the unfriendly woman at "visuallink" will refer you to another number 
you have tpo  dial...

once i actually do get to somebody in support i get very qualified and 
capable help...

all of our site are also slow and the server crashes it the drop of a hat 
quite often.

they are new ai this and have some 300 servers on line...

i belive they may be moving too fast...

i would wait for a week or 2 until they get a better handle on things...

i was told today by a support person they were working on a new uunet 
backbone connection.

this might simple be a case of you get what you pay for...

our server is only $99.00 per month

we use  it primarily for testing and r/d




> From: "Amanda John" <kourni@xxxxxxxxx>
> Reply-To: "Amanda John" <kourni@xxxxxxxxx>
> To: <cobalt-users@xxxxxxxxxxxxxxx>
> Subject: [cobalt-users] more on cobaltracks/visuallink
> Date: Fri, 1 Dec 2000 22:49:44 -0000
>
> >
> > I'm not sure I understand. Did this happen to you? If not, why spread a
> > rumor you can't substantiate? I've heard many good things on this list
> about
> > this ISP. I certainly wouldn't want to post second hand negative
> information
> > to the list about any ISP.
> > --
> > Dan Kriwitsky
> > 
>
> Well I have a server with cobaltracks and I too have said a few good things
> about cobaltracks until recently.  Their service has gone downhill
> dramatically, we're getting LOADS of complaints from customers and servers
> drop for anything from 25 minutes to upto 8 hours... we have contacted
> support FIVE TIMES this week and have received NO REPLY.  We have just
> reported cobaltracks to the BBB and we're now forced to having to discuss
> matters with our lawyers simply because cobaltracks refuse to acknowledge 
> or
> respond to any emails.  Thanks to cobaltracks we have lost 35% of our
> customers in the last few days.   We call them on the phone and a woman
> answers insisting they offer no telephone support and that the number we're
> calling is not cobaltracks at all.
>
> At the moment our server is lagging to hell again, FTP transfers lag, shell
> lags, everything lags.  Doing a traceroute shows problems with visual-links
> connection and this has been going on for nearly two weeks now.  Not a
> single response to our emails.
>
> So out of all those who have posted generous words about cobaltracks in the
> past, who is prepared to stand by them now?  I doubt there is a single
> cobaltracks customer who is happy at present.  Has anyone got a SINGLE 
> reply
> from them about the ongoing problems?
>
> Here's another thread on a dedicated servers message board that is also
> critical of cobaltracks:
> http://www.webhostingtalk.com/showthread.php?threadid=3454
>
> Sorry but I'm sick of this joke of a company.
>
> Amanda.
>
>
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