Re: [cobalt-users] COBALT IS ENHANCING SUPPORT!

["Tom Worley" <admin@xxxxxxxxxx>]

> support: 800-266-4378
Don't suppose there's any chance of getting a uk based support number? I've
seen other companies redirect the phone number from the uk to their US based
suppoort lines.
Just a thought.

Tom Worley
---
Worley Web Solutions
http://www.worleyweb.net
http://www.uk2raq.com
http://www.worley.co.uk
http://www.quicklaunch.co.uk
http://www.totalannihilation2.com
http://www.thinkphones.com
http://www.get-promoted.com
----- Original Message -----
From: "Raymond Yip" <raymond@xxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>; <cobalt-announce@xxxxxxxxxxxxxxx>
Sent: Thursday, October 26, 2000 11:56 PM
Subject: [cobalt-users] COBALT IS ENHANCING SUPPORT!


> Dear valued Cobalt customer:
>
> In an effort to provide premium quality support services to all of our
> valued Cobalt customers, we are changing and improving our support
> programs!
>
> Technical Support is available via telephone 24 hours a day, 7 days a
> week, for all registered Cobalt server owners.  If you are not
> registered, don't worry - a Support Engineer will assist you in
> registering your product when you call.  Support Engineers are being
> added to assist you faster than ever before, and are waiting now to
> help.
>
> We will now offer 30 days of free basic technical support for Cobalt RaQ
> and Qube servers, and the Phoenix Adaptive Firewall.  Basic support
> includes installation, configuration, and introduction to the many
> functions within the Graphical Administrator's Interface of your Server.
>
> YOU DON'T HAVE TO USE IT RIGHT AWAY!
> Your 30-days begins with your FIRST CONTACT to Cobalt's Technical
> Support Center.  From that time, you will have free unlimited access to
> basic support for 30 days to get you on your way quickly and easily.
>
> EXTENDED SUPPORT IS STILL AVAILABLE!
> After your 30 days of free support, you can still get expert help.
> Basic technical support services will be available for $49.95 per
> incident, payable by credit card.  The same quality service is
> available, and satisfaction is guaranteed or you don't pay!
>
> ADVANCED ENGINEERING SUPPORT
> If you need assistance with advanced support functions, you can
> purchase support services from our ENGINEERING SUPPORT GROUP for
> $200/hour.
>
>
> For a complete description of the support services Cobalt offers, see
> our web site at:
>
> http://www.cobalt.com/support
>
>
> PROFESSIONAL WEB SERVICES
> Cobalt also offers complete services to extend the functionality of
> your web site, including content design, code debugging and web site
> engineering.  For more information on Professional Services, please our
> web site at:
>
> http://www.cobalt.com/support/services/
>
> We appreciate your business and we look forward to serving you.  For
> questions or comments on how we can make Cobalt products or services
> better, please send your message to support@xxxxxxxxxxx
>
>
> THANK YOU!
> --
>
> Raymond Yip
> Manager - Customer Advocacy
> Cobalt Networks, Inc.
>
> support: 800-266-4378
> fax: 650-623-2632
>
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