Re: [cobalt-users] Communitech.net, I wasn't fair with them

["Gary Peltola" <clist@xxxxxxxxxxxxxxx>]

I don't think you owe Commu-whatever anything. From your rants, its clear
that this company could careless of its customers. The bottom line from
Commu-whatevers view is:

1. We don't give tech support, if we do, we have billing do the tech support
and let the tech guys be the secretaries
2. There's only one person in our whole company that can help customers and
we need to make sure she works only 4 hours a day
3. If a customer is 5 minutes late on their bill, we wont bother reaching
them by telephone, fax, email and any other means of communication that can
be used these days, we will just close their server down and tell them they
have to spend $13.00 on a express envelope if they don't have another credit
card
4. If any of our customers that we did close down, complains, we will just
sue them or threaten them and close their account anyway


Well..thats just my opinion
_________________________________________________________________
Gary Peltola
gary@xxxxxxxxxxxxxxx
Web Hosting Network
http://www-hosting.net
_________________________________________________________________

----- Original Message -----
From: "WebSite Creations" <main@xxxxxxxxxxxxxxxxxxxx>
To: "Cobalt-Users@List. Cobalt. Com" <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Friday, October 20, 2000 10:53 AM
Subject: [cobalt-users] Communitech.net, I wasn't fair with them


: List Memebers
:
: In reference to my posts yesterday about Communitech.net,
: I must clear a few things up.
:
: In the past 24 hours, prudence and calmness have helped me
: to realize that I  have been unfair in my 'rant' yesterday.
: As you may remember from the post, I was behind on a server
: payment and it was turned off by Communitech.net.
:
: I spent a lot of time trying to figure out why the server was
: off and how to get it turned back on.  The reason it was turned
: off was because Communitech.net had not billed my Credit Card
: for the server since June of 2000.  That left July, August and
: September outstanding with October also due.  Thus, they attempted
: to bill a credit card of mine that I had recently cancelled.  Of
: course, the payment did not go through.  They notified me of the
: failed attempts and I returned a response to one of the emails
: explaining that I had cancelled my business credit card and was
: awaiting a new one.  I did not realize that the email I responded
: to would not make it to them.  That was my mistake.  Thus,
: Communitech.net did not receive my reply and had no idea that
: I was even alive at this point.  I understand this now.  To make
: things worse, I had not updated my contact info with them and
: they could not reach me by telephone.  Of course, they must have
: thought the worst by this time.  I completely understand what
: they must have been thinking. I should have noticed that they had
: not charged the card previously.  This was not their fault, it
: was mine.
:
: Christine in billing did send an email to me letting me know that
: she needed a response by Monday.  Of course, I thought they had
: received my email, when in fact, I know now that they had not.
: Thus, they, thinking that I had not contacted them and not knowing
: what was going on with me, decided to turn off this web server.
:
: I therefore, recant my rant about Communitech.net.  Yesterday, I
: was upset and stressed and said things that I would not normally
: say.  I am a fair man, and I usually calculate the things that
: i say to people.   I have been treated very fairly by
: Communitech.net.  Their sales department has been kind to me
: and the tech support has been very responsive as I stated yesterday.
:
: I feel bad about posting such a flaming post when, indeed, I was
: angry and quite stressed.  In my post, I did not consider all of the
: facts and I did not make the facts clear to you.  For this, I owe
: the memebers of this list an apology.  I also owe Communitech.net an
: apology.
:
: If you are considering a host for your dedicated server, then I
: can still recommend Communitech.net.  Their lines are fast and
: they have virtually zero downtime.  And, if you get into a situation
: where you may need tech support, they are quite good.
:
: Thanks again for allowing me to clear this up.
:
: Bill Micke
:
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