Re: [cobalt-users] UK colo question

["Trevor Munday" <tmunday@xxxxxxxxxxxxxx>]

Jeremy Anthony Kinsey said:

> >What's more important to you if you are a hosting company, showing off
your
> >wares on a fancy web site or providing outstanding customer service?
> >
> Honestly?  Probably both.

It would seem strange to me that a company advocating the use of the web is
not using the web itself, seems a bit bizarre to me.

The web is powerful, so use it.  Customer Service is about prompt action,
ease of resolution and management of support costs sensibly.  Your website
is also a powerful means of generating sales.  A website for a hosting
company should provide details of solutions to frequently asked questions,
quick set-up guides for e-mail POP accounts - so as to reduce your
repetitive support enquiries - and details of the hosting accounts you
offer.

A website hosting company without a hosted website, how does that figure?
As with any business image is all important and a web company without a
website doesn't have an image at all.  Who said the website has to be fancy,
your selling hosting not design, just simple and easy to use.

Yours confused,

Trevor.