Re: [cobalt-users] Need Rack Mount Ears.

[Jeremy Anthony Kinsey <webmaster@xxxxxxx>]

Jeff Lasman said:

>Jeremy Anthony Kinsey wrote:
>
>> No proving once again, many hours wasted by having employees call for a
>> solid week to get this rectified, only to have to have the CEO of our
>> company call and go through the run-around until finding the right
>> living, breathing person to talk to.  I could have just bought another
>> rack to get the ears, and come out ahead.
>
>The key is always to have a specific person, in a high position, to talk
>to.  Have a personal relationship with that person in advance.
>
>How do you do that, you ask?  Go to trade shows.  That's how I do it.  I
>make great connections at trade shows.
>
Been there, done that... We met the original crew at their first trade 
show, way back when (really not that long ago).  We have had great 
contacts for some time, and a 1 on 1 relationship at times with our 
contact/s.  Been out for beers, burgers, you name it, with my Cobalt 
buddies... It is just that in recent months this relationship has been 
waning.  I really do not feel that I should have to go the extra mile in 
this case to push for a continuing relationship with the higher ups, 
etc..., when I am one of many paying the bills so to speak.  We buy a lot 
more RaQs now, then we did in the days when Cobalt first came out with 
their Cube (which we had as a demo, from that first trade show) and the 
RaQ1 (when it finally came out months later).  

Look, I am not complaining, nor am I whining.. In todays world I come to 
expect as much from companies in Cobalt's position.  I remember one cold, 
stormy day when one of our Cobalt Reps came out to meet us in the 
doldrums of South East Wisconsin on the nastiest, snowy day in Wisconsin. 
 He braved the storm, and showed up in a SAAB with California plates.  
What a trip for him?  Somehow I think he had never seen snow before.  He 
was dressed for 70-80 degree whether, and no one is Wisconsin drives a 
SAAB in the winter.  Anyway, I am not looking for "bend over backwards" 
service here, or the "good old times".  What I am looking for is a simple 
way to communicate with a company that we spend a lot of money with.

Enough said..

Regards,
Jeremy Anthony Kinsey
VP Network Operations        Colocate Your G4 Cube at cubelocation.com

_______________________________________________________________________
www.bella-mia.com                     Maria's Internet Access
                                            www.mia.net
                                           www.dslone.com
Bella Mia, Inc.                           
401 Host Drive                        e-mail: jer@xxxxxxx
Lake Geneva, WI. 53147      Phone: (262)248-6759  Fax: (262)248-6959   
USA                                   
________________________________________________________________________
 National Internet Access, DSL and Colocation 2375+ numbers and growing!
                       http://www.hostdrive.com