Re: [cobalt-users] Need Rack Mount Ears.

[Jeremy Anthony Kinsey <webmaster@xxxxxxx>]

Jeff Lasman said:

>Jeremy Anthony Kinsey wrote:
>
>> What's up?  Every time we call we get an answering machine/voice mail.
>> Come on guys.  It wasn't like this before the IPO.
>
>Oh well, he probably hates me by now anyway <wry grin>...
>
>Call the sales number; (888) 702-6225.  It's always answered by a
>human.  Ask for Raymond Yip; he's the manager of technical support.
>
Ok, I called that number above and asked for Raymond.  They either could 
not find him or did not know who he was, so I was transferred.  After the 
transfer I spoke to a young lady in Tech Support and explained the 
problem.  She referred me to customer service and gave me a number to 
call.  I called Customer Service and got an answering service.  So I 
called again, but this time pressed "O" for the Operator, and got a lady 
named Diane, and low an behold, was able to get the new ears shipped out 
today.

God Bless America..

Thanx Jeff!!!  I am off to sell my Cobalt Stock.

Regards,
Jeremy Anthony Kinsey
VP Network Operations        Colocate Your G4 Cube at cubelocation.com

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