Re: [cobalt-users] Intermittent Outlook Email Attachment Issues

["Brian Hitchcock" <brianh@xxxxxxxxx>]

Are you certain that he is not sending a shortcut instead of the actual
document? If it is a shortcut it should have an error in the corner of the
icon.

Brian Hitchcock
----- Original Message -----
From: "Greg" <gcaron@xxxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Thursday, September 07, 2000 12:45 PM
Subject: [cobalt-users] Intermittent Outlook Email Attachment Issues


> We have a customer on a RAQ3 who is having the following problem with
email
> attachments:
>
> The scenario:
>
> 1. Sender sends e-mail (using MS Outlook), with an attached Excel
> spreadsheet (sender selects the "attach as a file" option), to a "list" of
> recipients (usually 10 or more).
> 2. Sender does not receive any error messages.
> 3. Recipient gets the e-mail message, showing the attachment (visually it
> looks fine).
> 4. Recipient is unable to open the Excel attachment, usually with the
> following message "xxxxxxx.xls can not be accessed. The file may be read
> only or the server that the document is stored on, may not be responding".
> 5. Recipient can save the attached file to their hard drive, then open it
in
> Excel, but STILL gets the same error message.
> 6. Sender can go to their "sent" folder, see and open the attachment just
> fine.
> 7. If sender resends the message, all is usually OK.
> 8. These are intermittent conditions that do not happen every day.
>
> Has anyone else run into this problem and was/is there a way to resolve
it?
>
> Thanks in advance for any advice you can offer.
> Greg Caron
> Site Administrator
> SimpleServers.com
>
>
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