RE: [cobalt-users] Email attachments stripped off

[Rodolfo Paiz <rpaiz@xxxxxxxxxxxxxx>]

> I have a problem with one customer who sends us Excel files
> (less than 400Kb) that are routinely stripped off.  The ISP
> says its not happening at their end...  must be our Cube. 
> I cannot find anything in the cube that is causing this. 
> Also, the recipient then has the customer forward same email
> to hotmail address... works fine.  He then forwards from 
> hotmail back to the cube, and they are received fine.  I can
> then forward those same attachments back to the original
> recipient, and he receives them fine!

1. "The ISP says..." How can you be sure this is true? Sounds
   like you're ruling this out a bit too quickly.

2. Let me see if I understand you. Things work when customer
   sends to hotmail, then to Qube, then back to him. Things
   don't work when customer sends to ISP, then to Qube. Again,
   sounds like ISP. But can you confirm that this is indeed
   the sequence?

3. Is it possible that he's sending to the Qube through one
   of the mailing lists hosted by Majordomo? Majordomo does
   have a per-message size limit... this is one possible
   solution.

4. Can you replicate the problem from any other sender? Keep
   in mind that, if it's difficult for you to figure out, it's
   even more difficult for the rest of us at a distance. So
   try to give us as much detail as possible.

------
Rodolfo J. Paiz
rpaiz@xxxxxxxxxxxxxx <mailto:rpaiz@xxxxxxxxxxxxxx>