RE: [cobalt-users] Trouble Tickets

[Sales - Way to the Web <sales@xxxxxxxxxxxxxxx>]

Hello Michael,

> Has anyone had any joy installing sigh.org's 'Web Support' 
> trouble ticket 
> system? The site [ www.sigh.org ] suggests that it "Has been 
> reported not 
> to work on a Cobalt RAQ" but there's no telling how long that 
> note has been 
> there or which RAQ it may not work with. Failing that, are 
> there others?

I've no experience with the sigh.org offering, but from their requirements I
cannot see any reason for it not working at all on either the RaQ2 or RaQ3
(ot RaQ4 now that it's here).

As for alternatives, I can highly recommend WonderDesk. We use this for all
our Support Requests and find it an invaluable asset. Licensing starts at
around $500, but that is very reasonable for this type of solution that can
easily cost $3000+ for similar products. It's available at:
http://www.wonderdesk.com/

Regards,
Jonathan Michaelson

Way to the Web Ltd
Commercial CGI Scripting, Web Hosting
http://www.waytotheweb.com