RE: [cobalt-users] Passwords change by themselves?

["Mike Johnston" <mike.johnston@xxxxxxxxxx>]

Steven

I am afraid that I can't completely agree with you.  We have the same
intermittent problem and all of my end users are set up with Outlook and the
username and password are stored.  They never have to enter it.  At least
once a week I will have a trouble call because of the password not working.
Re-entering the password fixes it every time.  In addition it has happened
to my own account and I a pretty sure I didn't "accidentally" change my
password :-)  I wish I could offer a fix but all I can do is reinforce that
ti is not an end user problem.

Mike Johnston
I.T. Manager
Fastco Threaded Products Inc.

-----Original Message-----
From:	cobalt-users-admin@xxxxxxxxxxxxxxx
[mailto:cobalt-users-admin@xxxxxxxxxxxxxxx] On Behalf Of Steven Werby
Sent:	Tuesday, July 18, 2000 3:31 PM
To:	cobalt-users@xxxxxxxxxxxxxxx
Subject:	Re: [cobalt-users] Passwords change by themselves?

Francesc Leveque <francesc@xxxxxxxxxxxxxxxxxxxxx> wrote:
> Sometimes, users tell me they can't authentificate on the mail
> server, and we can resolve it by changing their passwords. (Of course,
> nobody changed them before).

I find that this is usually b/c of user error.  They forget that passwords
are
case-sensitive, enter their email address alias instead of their username,
or enter
username@xxxxxxxxxxxxxxx instead of username.  When you explain it to them
over the
phone the problem is resolved and they usually don't realize they made a
mistake or
don't want to admit to it.  I speculate that the fact that it works after
you changed
the password is just a coincidence and has more to do with the instructions
you
provided to the user and the user's better understanding of the steps
involved.

Steven Werby {steven-lists@xxxxxxxxxxxx}


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