Re: PRIVATE [cobalt-users] Webalizer & Logrotate, lets try it again...

["Steven Werby" <steven@xxxxxxxxxxxx>]

Brad Rathbun <brad@xxxxxxxxxxxxxxx> wrote:
> And that's why they are working at a Wendy's instead of having a cool job
> like we do. Bad attitude and no idea what customer service is. Hell, what
> does 2 more packets of ketchup cost? Especially when it's being paid for by
> someone else? Clueless moron.

The really sad thing is that that specific location used to have the ketchup pump
mechanism that I could operate myself.  Apparently, the customers were taking too
much ketchup b/c they got rid of it.  Now the Taco Bell near me keeps the hot sauce
packets behind the counter.  I have to ask for them.  If they have to control costs
that tightly that's pretty sad.  I have another Taco Bell story.  I was on the way
back from the Tibetan Freedom Concert at RFK (old Redskins stadium in DC) a couple of
years ago and stopped at Taco Bell.  In the drivethru I asked for a "bunch of fire
sauce packets".  I opened up my bag and found 26 packets!  The breakdown was: 19
fire, 4 hot, 2 medium and 1 mild.  I'm not sure how that exact mix was determined,
but I suspect my exact request had been made before and she had been told "no, I want
more than that".  Over time she realized that the requestor was happy with the
request when she gave out the mix she gave me.  I don't eat fast-food much, but I
have a good recollection of short fast-food events burned into my memory.  :-)  BTW,
I worked at McDonald's during high school 10 years ago and my location had
intelligent, curtious employees.  I'm not sure if it's more to do with kids getting
stupider and ruder or the market having better jobs for the good kids.  I worked at
McDonald's b/c they were paying a whopping $4.50 an hour compared to $3.35 everywhere
else.  70% off the food wasn't too bad and back then I could eat as much as I wanted
and not really have to worry about it.

> It's a lot like this business,  really. "You can't have 5 POP email accounts
> with that web hosting, you'll get the 3 that I give you". Officially, I give
> 2 POP email boxes but if a customer specifically requests 5, I can usually
> work something out for them. It's called customer service.

I try to make the customer happy, especially if it's something like adding a couple
of POP accounts which isn't going to cost me much.  When you go that extra mile they
remember.

> My apologies, that was COMPLETELY off-topic and didn't  really add to the
> conversation, but I just couldn't stand it. Just had a bad Wendy's
> experience last weekend and needed to vent......

So, Brad, care to share your experience off-list?

> I'm done now. I'll go back to my corner. ;^)

Yeah, I'm in the corner too, but that's just how my workstation (big-ass 9' x 5' desk
I built is laid out).  FYI, I got your payment a few days ago.  Thanks.

Steven Werby {steven@xxxxxxxxxxxx}