Re: [cobalt-users] SPAM Question

[Jeff Lasman <jblists@xxxxxxxxxxxxx>]

Mike Fritsch wrote:

> I had someone contact telling us that one of our users' was spamming. We do
> not allow our users to use SMTP to send mail, we have them use their ISPs.
> The headers showed that the SPAM had been sent from his ISP but the from
> address was the guys domain we host. I guess the guy did a whois and found
> us. Can anyone offer advice? Are we responsible?

You are NOT responsible.  However, as a good netizen, your TOS should
allow you to terminate a customer who uses spam to direct customers to a
site hosted on your system, or with a return address on your system.

Then, when this comes to your attention, you simply change his password,
redirect his site to a page that says "Temporarily Unavailable", and sue
him for damages.  You do comply with the details of California law so
you can sue him for damages, right <wry grin>?

> How can I prove that our customer did or didn't do it? I hate SPAM and would
> drop a customer if I knew they were doing it, but how can I tell.....

If it's directing customers to his business, he's doing it.  Unless
someone else is spending money to advertise him <wry grin>.

Jeff
-- 
Jeff Lasman <jblists@xxxxxxxxxxxxx>
nobaloney.net
P. O. Box 52672
Riverside, CA  92517
voice: (909) 787-8589  *  fax: (909) 782-0205