RE: [cobalt-users] ftp directory

["Dan" <dan@xxxxxxxxxxxxx>]

> In a message dated 6/9/00 4:35:25 AM US Mountain Standard Time,
> peter@xxxxxxxxxx writes:
> We send all of our new users an e-mail with complete FTP instructions,
> including the fact that they need to enter "/web" in the "Initial
> Remote (or
> Host) Directory" field in their FTP client.  We find this
> eliminates about
> 80-90% of the problems in that area.
>

I'd venture a guess that the other 10% don't read any support information
and email for help on basic issues answered online in your support docs.
--
Dan Kriwitsky