Re: [cobalt-users] Has anyone used Advanced Internet Technologies (AIT) as ISP?

["Brad Rathbun" <brad@xxxxxxxxxxxxxxx>]

This was basically the same experience we have had. I use the email address
on the one domain still hosted there for my InterNIC contact addresses so I
haven't moved it yet, but don't expect any sort of quality or Tech Support
there. The only reason I'm still there with the one domain I have is
laziness on my part.

Every time I have a problem, it takes an act of Congress to get it fixed.
They don't seem to have much of a clue.

-----------------------------------------------
Brad Rathbun
Follow the Leader! CompuTech Internet Services


----- Original Message -----
From: Dan <dan@xxxxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Friday, June 02, 2000 5:32 AM
Subject: RE: [cobalt-users] Has anyone used Advanced Internet Technologies
(AIT) as ISP?


> I've been working with them as a reseller, and their support so far has
> been excellent, but the colo thing is a completely different animal, and
> they don't seem to have many colo customers.
>

I worked with them as a reseller and found their support terrible. My domain
would go down, as it did yesterday morning, with no warning and be told it
was "unscheduled maintenance" even though they have a server status page.
They also don't have any MX records for the domain I still have hosted there
so mail bounced during the outage. A couple of former virtual hosting
customers of mine found their DNS suddenly changed back to point to my IP
address after they went to their own virtual server and IP address. AIT was
unable to fix this for 5 days. Fortunately, when I received email from
visitors to their site wondering what happened to them I was able to place a
virtual directive in my httpd.conf file to direct their domain to the proper
IP address. AIT was fairly useless in fixing the problem telling the
customer that they couldn't fix the DNS any faster.
--
Dan Kriwitsky



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