Re: [cobalt-users] Cobalt Wish List

[Kris Dahl <krislists@xxxxxxxxxxxxx>]

on 5/15/00 11:24 PM, CobaltList at cobaltlist@xxxxxxxx wrote:

> Just have to speak up..... (and VENT)
> 
> COBALT SUCKS DICK!!!!!
> 
> I have E-mailed,  Called and All I have ever gotten is Stupid Smart Ass
> Answers that make ME get back to figuring out the problem myself!  If not
> for the fact that it's just Linux,  I'd be Fucked!  If you don't like the
> language try a day in my shoes!  Everything about them SUCKS!  I've been to
> every part of the Cobalt Crap Site and can say it's poorly maintained and
> lacks Value!!!!  Bottom Line!  Cobalt Sucks and anyone with a brain will
> never buy a cobalt product again (Unless the Price is good)  It's just Linux
> in a box.... Something I can build out of OLD CRAP!  I wish Cobalt had a
> Tech Support Department!!!!!!
> Ok I'll shut up now......
> 
> Zeffie Storm!!!!!

Personally, I think that you probably got into a product based on price.
That should never be your primary concern when you are talking about your
infrastructure of your business.  Support costs are usually a major factor
in the price.  I don't understand why people don't understand this.  I guess
its because they don't put a price tag on their own time.

I feel that Cobalt's web site is actually a fairly valuable service, as is
this list.

Perhaps next time you'll buy a product from someone who can help you select
the right product for the job and will be there to support you if you have a
problem?

Honestly, there isn't anything on the Qube, Raq, whatever that you can't fix
on your own.  And really its not that complicated.  I've never had a beef
with Cobalt support, and neither had any of my clients at the time I left
ATC.  Of course none of my clients ever had to call Cobalt for support.  But
then again, it cost them a few hundred dollars more for my time... which is
a bargain compared to the obvious anguish you have gone through.  Put a
price tag on your experience and tell me it was worth it.  I.e.  I would
have been willing to pay $250 not to go through the downtime, lost hours,
etc. of my Cobalt/Microsoft/Apple/HP/IBM/Compaq fiasco.  If its not worth
what you'd have to pay a Systems Engineer, then you get what you pay for.
If it is worth it, then you wouldn't be complaining like you are now.

Honestly, its this sort of outburst that makes me doubt the professionally
of some of the people.  Its pretty obvious that you don't take this stuff as
serious as I do--and honestly, if you don't appear to care or be willing to
put your money where your mouth is, then why should I even attempt to assist
you?

-k