Re: [cobalt-users] 99.9% revisited...

[Jeff Lasman <jblists@xxxxxxxxxxxxx>]

Dan wrote:

> > I explained that if I were not up and running by the time I got up in
> > the morning I'd no longer be a Zyan customer.
> >
> So who is your new provider?

I got a call from another support rep named John this morning.  He got
it running again.

Down about 32 hours out of 38 <frown>.

I have a one-year contract, and I need to prove they can't serve me or
pay a penalty, so I'm still with them.

And of course then there's the billing error... they haven't been
billing me since February <wry grin>.  So I'm still with them.

And yes, I made sure at the outset that the billing problem wasn't a
reason for the disconnect; they assure me it isn't, and that they're
trying to resolve the billing error.  One rep even admitted that he'd
heard before from customers not being billed.

However, I've now got a contract to resell Northpoint, so I'll leave the
day I can without a penalty, either at the end of the contract, or at
the end of the year.

I've sent them an email that if it happens again I'm "outta there"
<smile>.

On a side note, I have another question for their tech support, and I've
been on hold for over an hour now.  Nice music, though, on their
toll-free number.

Jeff
-- 
Jeff Lasman <jblists@xxxxxxxxxxxxx>
nobaloney.net
P. O. Box 52672
Riverside, CA  92517
voice: (909) 787-8589  *  fax: (909) 782-0205