Re: [cobalt-users] CHEAPEST RAQ3i - where to buy?

["abc-123.net" <abc-123@xxxxxxxxxxx>]

To each his own, I know the people, and i know how their support is, as
being cheaper does not convey poor quality, they have the same quality
hardware as Dell, Compaq, IBM and the other big guys, bought from the same
place.
Now for Cobalt servers, we have over 50 of them, since day 1 of cobalt, and
we have had a failure rate of systems that is very unacceptable. Backups are
virtually impossible, restoring a dead Raq2 takes days to restore, while the
IOpliance one takes less than 2 hours if you have the backup tape. If you
have the raid system, then there is no fear of hard drive crashes.

I do admit, they are a new company, but does new mean bad? Have you tried
calling the support number to see if you get a REAL LIVE person? I have, and
i get a person whether it is 6 am in the morning or 8pm at night. Even on
weekends. Cobalt, if something happens on weekend, what do you do? I know
from experience, you go outside and scream as loud as possible and hope that
the 200 clients on that machine are not looking at their web site.

If i have offended anyone, i apologize, but from my past experience with
several different makers of ANY product, you do not judge them till you have
any experience with them.

David

----- Original Message -----
From: "Kris Dahl" <krislists@xxxxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Wednesday, May 03, 2000 11:43 AM
Subject: Re: [cobalt-users] CHEAPEST RAQ3i - where to buy?


> on 5/3/00 8:33 AM, PSS at pss@xxxxxxx wrote:
>
> > IOpliance System looks good, but what is up with their site?  More
errors
> > than you can believe.  I phone their 877 number and get a recording to
leave
> > a message.
> >
> > There machines look good.  Does anyone have any experience working with
this
> > machine or company?
>
> I'm not impressed with their web site.  Check out the support
page--nothing
> of substance there.  Professionally is very important to me--it lets me
know
> that the company is serious about their image and reputation.  If
> professionalism isn't conveyed in the collateral and web site, then how
can
> it possibly be conveyed in their product and support?  It can't.
>
> For me it is just plain not worth going with a cheaper piece of equipment
> from a company that I have never heard of.  And it still doesn't have the
> reliability, availability and serviceability features that the Cobalt
> products lack, and that I think are required on mission critical web
> servers.
>
> If anything, people should take a step *forward* to a higher-end server
> instead of the other way around.
>
> -k
>
>
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