[cobalt-users] Summary: TELNET IS STILL DOWN! (Long)

["William J. Heaton" <wjh@xxxxxxxxxxx>]

Hi All,

Thanks for the feedback, I'm summarizing what I've been getting
back.  The problem still exists and when it does get fixed, I'll
post a follow up.

That this point two other RAQ3 customers have reported the same
problem.  One interesting correlation is that it happened at about
the 30 day mark.  If true, it may be associated with something that
happens on a monthly basis, and we'll start seeing more reports as boxes
hit their anniversary date.

>Frank - You probably checked ...but when you went into the http interface...did you give yourself >telnet rights ???

        Yes, Telnet is enabled for the base site and for it's two users.  All of the account names display the same symptoms.

>Gerald - Are you absolutely sure that your telnet client is sending plain ASCII text,  I am aware of a >couple of people that had this problem, and there telnet client  was not set up properly!
>The telnet server will accept anything for a password even though it looks correct on the screen!

        At this point we've used three different telnet clients in our attempts to access the box.  One Mac client and two windows client.  I don't know which Mac client (I'm only now being converted to a Macophile :-).  On the Windows NT side, I used telnet (Which was working fine before for a long time) and the Hyperterminal package (Actually better than MS telnet by a fair bit, get the latest one from their site).

> Tony:
>  1. Have you tried resetting the admin password through the gui?
>  2. Rebooted through the gui?
> 3. Rebooted at the console?

        Yes, we've reset the password several times.  The password still works for UI and FTP
        Yes, we've rebooted through the GUI.
        Yes, we've rebooted from the front panel.

> Jason:
> Cobalt has a nice all in one box, but do not rely on them for support.
> That's one thing I've learned. In my experience, when it says login not
>correct, it means the password is wrong, or the username does not exist, or
>have permission. Obviously, telnet is still running if it gives you that
>message. The raq has a hardware reset button to reset the admin password.
> And yes do make sure the user has "shell" enabled.

        I agree Cobalt has a super box...I just troubled by the lack of response.  I'd normally agree about the  user name/password, but in this case I still have access via the UI and FTP.

While "admin" is not root, it is a wheel (Sorry old time concept that has faded away,  it means
someone who can su to root).  So should not have (many) restrictions.

We'll try the hardware reset button (I don't remember if we've tried it or not.  Yes, shell is enabled.

> Bill (Me):
>    Just wanted to remind myself that yes, this was all working fine for several weeks
>   before the problem showed up  But the thought does occur to me:  "Could this be
>  a resource issue?  Is  perhaps one of  partitions full?  A flaw in monthly <Fill in the Blank>
>  processing?
>
>  We're in the process of getting the serial port hooked up., waiting on a cable being made up.
>  It would appear that you HAVE to have DTR wired or login gets annoyed.  All of our old
> terminals are 25 pin (Did I just reveal my aga? :-)

Again...Thanks everybody...If you have any more ideas....Or if you have the problem....Get a hold of me so that we can compare notes!  COBALT, I'd particularly love to compare notes with you!

Regards, Bill 

------------------------------------------------------------------------------------

William J. Heaton            Grand Designs, Ltd.              http://www.conflux.net
wjh@xxxxxxxxxxx        4917 Evergreen Way, Suite 10           http://www.gdltd.com
(425) 710-9006             Everett, WA  98203