[cobalt-users] Re: Open letter to Cobalt

[Jay Tingley <jayt@xxxxxxxxxxx>]

[ Henk Heidema writes... ]

> After many requests for support and postings on this list I would like to
> draw your attention to this problem.

> The Cobalt raq2 has been configured to automatically send messages with
> reference to quota excursions.

> This may be a handy feature from a server-technical point of view,
> commercially it is a nightmare!

> I try to keep a good relationship with my customers, by serving them with
> advice when ever it seems they need more space or features to their domains.
> It is therfore totally unacceptable that a machine spams my customers in a
> completely unacceptable and uncontrolable way.

> I have been asking several times for a way to cancel this feature, but no
> result.

> Therefore I try again, with this letter, to convince Cobalt of the
> absurdness of this message system and to ask them to provide a way to cancel
> it, so I will be the only one addressing my customers.

I, on the other hand, find it indespensible due to the simple fact
that many of my clients do not routinely monitor how much disk
space they have left, and this is a terrific non-laborous method
of letting them know.

It's also an excellent opportunity to upsell your clients to a
higher-end hosting plan...

However, I suspect that there is no happy medium here, ie: the
feature is either in or out, in which case I would strongly object
to it being removed.

IMHO, there are more pressing issues,  such as re-configuring the
default ftp directories for site admins to /web instead of /user.
--

Jay Tingley, Admin
Black Sun Designs  Web Hosting and Design
info@xxxxxxxxxxx | http://www.blacksun.ca/