Re: [cobalt-users] Miva on RaQ3 - problem!

[Rik Thomas <rikt@xxxxxxxxxxxx>]

Miva is like so many other Internet products, whether it be hardware or
software, heck even like Internet Service companies.  Great product, but
when you need support or documentation fugeddabowdit (forget about it -
for the good guy challenged). :)

I am finding it increasingly frustrating that all of these startups are
getting obscene amounts of money when they have little more than an idea
and no documentation...hmmm, I have an idea, anyone want to start a
company consulting to startups on how to develop a decent support and
documentation program? :)  That ought to be worth atleast $200M in startup
funds.

On Mon, 28 Feb 2000, Jeff Lasman wrote:

> At 07:51 PM 2/28/00 -0600, you wrote:
> >Ain't that the truth!  I get the feeling that Miva support is no better 
> >than Cobalt's.
> 
> My guess is that it's a lot worse.  I've only gotten ONE person at Miva, no 
> matter when I've called.  She's never known the answers.  The support 
> manager has always had the answers, when I could track him down.
> 
> Of course the company I was with at the time was an ISP partner and had 
> invested many thousands of dollars in reselling MIVA.
> 
> Jeff
> 
> --
> Jeff Lasman <jblists@xxxxxxxxxxxxx>

Rik Thomas CTO rikt@xxxxxxxxxxxx
Delaware.Net, Inc. http://www.delaware.net
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