Re: [cobalt-users] Re: Tech Support

["Fathi Said" <fathi@xxxxxx>]

Thanks for the info, Kris!

Fathi

----- Original Message -----
From: Kris Dahl <kris@xxxxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Monday, February 07, 2000 7:28 PM
Subject: Re: [cobalt-users] Re: Tech Support


> on 2/7/00 9:35 AM, Fathi Said at fathi@xxxxxx wrote:
>
> >> If you aren't buying from the right people, don't complain when they
> > aren't
> >> there to help you.
> >
> > Kris, can you please tell me where I can find the *RIGHT* people, who
give
> > me the support you mentioned?
>
> Alpha Tech Computers (my former employer) would be my best bet.  They are
> top-notch for HP, 3Com, Cisco, Microsoft, Caldera & especially Apple.  I
> would recommend them for Cobalt, but with me not there anymore (I was the
> primary Linux guy), they might not be as well positioned for Linux
support.
> They are still top-notch and will get the job done for you.  There are
> several Linux savvy guys there, and a fairly good installed base on the
> Cobalt equipment, and are VERY knowledgeable on the products.  They also
> have the resources to get support from the distributor.  They are a very
> well established (> 15 years as a VAR).  They are a True Blue reseller.
> Contact information:
>
> Alpha Tech Computers
> 2300 James St.
> Bellingham, WA 98225
> P: 360-671-2334
> F: 360-676-9275
> http://www.alphatechcomputers.com
>
> Your best point-of-contact would (probably) be
aaronb@xxxxxxxxxxxxxxxxxxxxxx
> (manager and the most knowledgeable on the Cobalt products), and
> cameronw@xxxxxxxxxxxxxxxxxxxxxx (my replacement and probably the best
> engineer to talk to).
>
> I am not aware of any other VARs selling cobalt equipment--I'm just not in
> that industry anymore.
>
> I would encourage VARs that can offer the support that I have been talking
> about to PLEASE pipe up and let people know who you are so, and how to get
> ahold of you.  I would hope that at least one or two on VARs have SEs that
> have been participating on this list.
>
> -k
>
>
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>