Re: [cobalt-users] Re: Tech Support

[Kris Dahl <kris@xxxxxxxxxxxxx>]

on 2/7/00 9:35 AM, Fathi Said at fathi@xxxxxx wrote:

>> If you aren't buying from the right people, don't complain when they
> aren't
>> there to help you.
> 
> Kris, can you please tell me where I can find the *RIGHT* people, who give
> me the support you mentioned?

Alpha Tech Computers (my former employer) would be my best bet.  They are
top-notch for HP, 3Com, Cisco, Microsoft, Caldera & especially Apple.  I
would recommend them for Cobalt, but with me not there anymore (I was the
primary Linux guy), they might not be as well positioned for Linux support.
They are still top-notch and will get the job done for you.  There are
several Linux savvy guys there, and a fairly good installed base on the
Cobalt equipment, and are VERY knowledgeable on the products.  They also
have the resources to get support from the distributor.  They are a very
well established (> 15 years as a VAR).  They are a True Blue reseller.
Contact information:

Alpha Tech Computers
2300 James St.
Bellingham, WA 98225
P: 360-671-2334
F: 360-676-9275
http://www.alphatechcomputers.com

Your best point-of-contact would (probably) be aaronb@xxxxxxxxxxxxxxxxxxxxxx
(manager and the most knowledgeable on the Cobalt products), and
cameronw@xxxxxxxxxxxxxxxxxxxxxx (my replacement and probably the best
engineer to talk to).

I am not aware of any other VARs selling cobalt equipment--I'm just not in
that industry anymore.

I would encourage VARs that can offer the support that I have been talking
about to PLEASE pipe up and let people know who you are so, and how to get
ahold of you.  I would hope that at least one or two on VARs have SEs that
have been participating on this list.

-k