Re: [cobalt-users] Re:Cobalt Technical Support

["Toby Miller" <tobymiller@xxxxxxxx>]

Actually, when I first purchased my RaQ3 (3 Months ago), I had a problem
with a noisy fan.  The fan wasn't malfunctioning, it was just noisy.  I
called Cobalt tech support, and they RMA'd it immediately.  I had a
replacement the NEXT day (and I didn't use the spare in the air).   I have
since noticed that the LINK led doesn't work (obviously), they have offered
to RMA again for the light, but I declined.

Interesting.  I called Cobalt tech support and got an answer within an hour.
Needed an RMA and got a box the next day.  Why have my experiences with
Cobalt been so different than the rest of the people on this list?  Just
Wondering!


----- Original Message -----
From: "Jay Falconer" <cobalt@xxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Saturday, February 05, 2000 11:13 AM
Subject: Re: [cobalt-users] Re:Cobalt Technical Support


> From Cobalt's Web Site:
>
> " Cobalt Networks is in the business of building communities. The first
and
> most important community is our family of users. Our primary concern is
> delivering the utmost in service and maintaining the finest user
experience
> in the industry.  "
>
> Interesting read, dont you think?
>
> They sell a box with a 1 year warranty but it seems like everyone is
having
> a tough time getting support from Cobalt for either the hardware or
software
> they purchased.  Anyone tried to get an RMA lately?
>
> Jay Falconer
> "In The Q" E-Commerce System
> www.InTheQ.com
>
> ----- Original Message -----
> From: "Dan" <dan@xxxxxxxxxxxxx>
> To: <cobalt-users@xxxxxxxxxxxxxxx>
> Sent: Saturday, 05 February, 2000 08:54 AM
> Subject: RE: [cobalt-users] Re:Cobalt Technical Support
>
>
> > >When I went to buy my raq3 as a web server, the sales company tried to
> sell
> > me something else!  Their words were >"It's a good appliance, but WE
don't
> > support it, and we've had so many complaints about support and people
> trying
> > >to return them to us we've about stopped selling them."
> >
> > The why the hell did you buy it from them? They shouldn't be selling
> > something they won't support. There are plenty of VARs that do support
the
> > product, (which is how it's supposed to work). You buy a car from a
> dealer,
> > the dealer handles the service, not the manufacturer.
> > --
> > Dan Kriwitsky
> > 
> >
> >
> > _______________________________________________
> > cobalt-users mailing list
> > cobalt-users@xxxxxxxxxxxxxxx
> > http://list.cobalt.com/mailman/listinfo/cobalt-users
> >
>
>
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>