RE: [cobalt-users] RAQ2 - Restore Help!

["Ali & Charlie" <dynamicduo@xxxxxxxxxxxxxxxx>]

Hey Duncan,

Who the heck are you to come here and judge what has happened in the past
with the restore problem? Jeff came to us, we did not go to him. We have
always been very civil in our dealings and find it very rude to have him
come asking for help, we bent over backwards (we too are extremely swamped
and do not need these hassles by the way) and then have the courtesy not
returned to us by him simply ignoring it all together and our emails to him.
You tell us what other routes we are to take? If you have a problem with
this, that is tough. I really do not know the internal operations, nor do I
care about them within Cobalt, what I do know is what I see here on the list
and have experienced in person myself. Our company has not had one good
dealing with Cobalt itself since the early days and we have been involved
with them since day 1 in the original testing of the RaQ 1, when they were
kind and prompt to deal with problems. I find it very bad to have to go to
the top when you need something resolved but what else are any of us here to
do, you tell us?

If you feel that a problem that we have been impatient or acted improperly,
then you tell me what you would do if this problem was originally handled in
late November and has yet to be resolved or even addressed again when we try
contacting him. A simple note from him only takes a second if he is too busy
or has not made any progress, but simply ignoring us altogether does nothing
but cause hard feelings for everyone involved. The fact of the matter is
that your software comes complete with a backup solution that does not work
and it is supposed to be an appliance that everyone just plugs in and can
run, this is not the case. All we ask is to be treated the way you want us
to treat yourself, Jeff and everyone else at Cobalt.

With support itself, I have other issues and am willing to discuss them with
you in a civil matter if you are willing to listen.

Thanks
Charlie