RE: [cobalt-users] Follow up: Cobalt Support

["Tony" <isplists@xxxxxxxxxxxx>]

Agreed. But what's the advantage of buying a 5 pack with no discount over
the Single Incident charge?
And the only way $50 per incident will be digestable is if they start
keeping the same support work hours that
ISPs, their biggest market target for Raq products, have to keep...24X7X365,
not Mon-Fri 9-5.

-----Original Message-----
From: cobalt-users-admin@xxxxxxxxxxxxxxx
[mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of Kris Dahl
Sent: Monday, January 31, 2000 7:16 PM
To: cobalt-users@xxxxxxxxxxxxxxx
Subject: Re: [cobalt-users] Follow up: Cobalt Support


on 1/31/00 4:45 PM, DAMN Subscriptions at subscriptions@xxxxxxxxxxxxxxxxx
wrote:

> on 1/31/00 5:03 PM, Raymond Yip at raymond@xxxxxxxxxx wrote:
>
>>>> Telephone Support - Single Incident  $50.00
>>>> Telephone Support - Package of 5 Incidents  $250.00
>>>> Advanced Support Services - Charged per hour  $200.00
>
> Oh shit, sounds like Cobalt got a good wift of the Microsofts! Maybe it's
> time to abandon ship!

Personally, I'd rather see decent end-user support that you pay for than
higher-volume lower quality support.

Per incident charges are a good way to go.  Further leverages the value
added by the reseller.

-k


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