Re: [cobalt-users] Follow up: Cobalt Support

[Kris Dahl <kris@xxxxxxxxxxxxx>]

on 1/31/00 4:45 PM, DAMN Subscriptions at subscriptions@xxxxxxxxxxxxxxxxx
wrote:

> on 1/31/00 5:03 PM, Raymond Yip at raymond@xxxxxxxxxx wrote:
> 
>>>> Telephone Support - Single Incident  $50.00
>>>> Telephone Support - Package of 5 Incidents  $250.00
>>>> Advanced Support Services - Charged per hour  $200.00
> 
> Oh shit, sounds like Cobalt got a good wift of the Microsofts! Maybe it's
> time to abandon ship!

Personally, I'd rather see decent end-user support that you pay for than
higher-volume lower quality support.

Per incident charges are a good way to go.  Further leverages the value
added by the reseller.

-k