Dear valued RaQ 3 Customer, Cobalt Networks has recently become aware of a potential issue with some RaQ 3 units with a single Ethernet connector. The RaQ 3i with dual Ethernet connectors is NOT affected. The units affected will have the following marketing part numbers: R39 384 HIU, R39 384 HIE, R39 384 HIK, R39 384 HIJ R39 684 HIU, R39 684 HIE, R39 684 HIK, R39 684 HIJ R39 CC0 HIU, R39 CC0 HIE, R39 CC0 HIK, R39 CC0 HIJ and have the following range of serial numbers: (a) S/N 3XXXXM942XXXX through S/N 3XXXXM952XXXX or (b) S/N 3XXXXM001XXXX through S/N 3XXXXM002XXXX. (where X is any alphanumeric character). Problem Description: The RaQ 3 front panel LED Ethernet link connection indicator (2nd light from the left, marked LINK) remains unlit. Functionally, there is NO problem; the Ethernet connection is active, and the corresponding LINK connection indicator on the back of the RaQ is functioning correctly. As long as the LED is not required by the customer, the server appliance is suitable for long-term deployment. Cobalt Networks, Inc. recognizes this issue and will alleviate concerns about the issue as follows: 1. If the Ethernet LED issue does not affect your operations at the present time, please contact the Cobalt Support web site at http://www.cobalt.com/support/rma/raq3.html to register your product serial number, so that we can track your unit(s) and honor your request should it become a concern in the future. 2. If the Ethernet LED issue impacts you, Cobalt Networks can send you a replacement RaQ 3, so that you can migrate your data onto the new RaQ 3. After you have successfully migrated your data, you will be required to send the original unit back to Cobalt. To request an advance replacement, please go to http://www.cobalt.com/support/rma/. Instructions on data migration can be found at http://www.cobalt.com/support/resources/migrate.raq3.html. If you have any further questions or concerns regarding this notice, please contact Cobalt Technical Support. You can reach Technical Support at 888-70-COBALT in the U.S. and at +1 650 623 2500 outside the U.S. Thank you, Technical Support Cobalt Networks, Inc.
Attachment:
smime.p7s
Description: S/MIME cryptographic signature