Re: [cobalt-users] Three Important Things !!

["The IOLS Team (www.iols.net)" <info@xxxxxxxx>]

I usually don't add my "Two-bits" but...

I've had my share of experience with Cobalt Tech Support and
have found that when I call them when a server is down or a
mission critical issue the support and response from them is
great.  They have helped me enormously over the past two and
a half years that I have dealt with them.

When I do call with a question that could be answered
somewhere else or is not a mission critical issue I don't
expect them to drop everything and serve me.  I do get the
answers I need when I need them.  I call it being a
responsible customer.  Just because I buy something from
them doesn't mean that they are a slave to me.  If I expect
them to continue serving me then I should mature enough to
know when to ask for their immediate attention and
resources.

There are many resources that Cobalt has and they are
growing by leaps and bounds.  This  list for one and its
contributors has helped me enormously in understanding and
troubleshooting the servers.

Regarding Jeff Balicki...
He is one of the best techs I've ever worked with.  No one
knows these machines like him and he is very diligent at
getting things done.  He is a true professional.  The whole
staff there is very good as well...  As long as you are
responsible with your requests.

Sincerely,
 Marty
The IOLS Team - info@xxxxxxxx
Inet OnLine Services (IOLS)
http://www.iols.net & http://www.iols.com
Internet Access & Services


----- Original Message -----
From: Kevin <owner@xxxxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Saturday, January 08, 2000 1:15 PM
Subject: [cobalt-users] Three Important Things !!


| First and Foremost: I want to make a public apology to
Jeff Bilicki. It was
| he that fixed my FrontPage and SSL package, and I should
have noted that in
| my Slam to the VP's and ZDNet messages. He has been
helpful to this list as
| well. My biggest argument was the way Cobalt handled their
Support, and my
| posts were directed at Jeff as well without taking time to
think about this.
| Having a tooth pulled last week didn't help matters and
made me a very ugly
| person. (Not an excuse, but it didn't help)
| It was also Jeff that forwarded my first complaint to
customer service when
| I purchased the SSL package and hadn't received the email,
and could never
| seem to catch someone to send me the SSL link after my
purchase.
| My only question here is, "Is Jeff the Only Support we
have"? Although he
| has been there when I needed, I can't always count on him
to know everything
| or jump to help me.
| Well enough on that Subject. Sorry Jeff, I'll think more
about that in the
| future.
| Second: Where can I put an auto start function to start
and reset the SSL
| server if I reboot, or on a daily basis to reset? And how
would I write the
| correct label to do it?
| Third and Finally: My RAQ2 has been running flawlessly
lately. I am not
| bitching about that this time.:)
| Kevin
|
|
|
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|