Re: [cobalt-users] administration - web or manual?

[Kris Dahl <kris@xxxxxxxxxxxxx>]

on 1/5/00 9:58 AM, Lyle Scheer at lyle@xxxxxxxxxxxxx wrote:

>> What is annoying though is that Cobalt don't seem to
>> monitor this list as a full technical staff (yes I know it's Cobalt USERS)
>> but it would be nice if they would sometimes say how something worked so
>> even if they wouldn't provide a solution they could atleast explain the
>> premise (does that make any sense? I think I lost myself!)
> 
> I agree, It would indeed be nice if we had full time staff explicitly to
> monitor and answer technical questions on this list of how the Cobalt
> customizations interact with Linux so that those of you new and not so new
> to Linux would understand where you might get into trouble when customizing.
> This is quite obviously to me a customer expectation, no matter what the
> Cobalt corporate line is on the matter.
> 
> I think part of the issue is that nobody apart from the particular engineer
> writing the particular code would really know how a change might affect that
> part of a Cobalt box, or someone willing to experiment or "read the source,
> Luke".  However, the ray of hope that I can offer is that the question "How
> can users make the customizations they need to make without interfering with
> the Cobalt GUI?" is well within our design space.  That doesn't help the
> reverse direction of how to use the products that have already been
> released, however.
> 
> Please, keep asking the good questions.  Speaking for myself, I'll answer
> what I can and do my best to dig up answers for the rest.

They do read this list.  Sometimes they chime in.  Really, this is a list
that is supposed to compliment the Knowledge Base.  Both are designed to
ease the load on the support staff for issues that don't require an
"insider's" knowledge.  Standard stuff, really.  What would be nice is if
someone at Cobalt would use the information gained here and put it into the
KB for easy use.

-k