Re: [cobalt-users] Cobalt Staff Hmmm.....

["Fathi Said" <fathi@xxxxxx>]

> What did you have to do to get a reply within 6 hours? I think I got two
> questions answers within 48 hours about a year ago and then the last
> three questions went unanswered - all via email. Not even a "we don't
> support that" answer, but got no reply, nada, zip, zilch. The last
> question went out about a month ago. And this is after searching the
> knowledge base and coming up with a blank.

That was real strange. I had several questions (about 10 emails / day over 5 days?) about logfile rotation, where exactly the
different logfiles are stored, what ideas he has about bandwith monitoring (wasn't very helpful) etc. etc.
I got replies most of the time within 10 minutes, and the longest I waited was 6 hours. Sometimes he told me "Sorry, but this is
unsupported", I said this was mission critical for my business, and he explained he was very busy right now. Well, I sent the same
message a few hours later, and received a accurate answer.

Finally, I have made no bad experience with Cobalt support at all, but it seems there are a lot of troubles when people report that
this so called support is non-existent.

Fathi


> >Larry,
> >
> >You know, I followed the thread, or better to say the dozens of threads
> >about Cobalt's lame service and "this is unsupported"
> >policy. I never participated in this discussion as I didn't experience ANY
> >problems with them! They answered all questions I had,
> >also some unsupported one's, and those questions were not all simple but
> >quite sophisticated sometimes. This was the first time I
> >didn't receive a response within 6 hours or so, and therefore I was
> >shocked...... -- well, not shocked, but surprised.
> >
> >I still can't believe that nobody is working and all are having fun and
> >are hanging around lazy.
> >
> >Fathi
> >
> >----- Original Message -----
> >From: Service <service@xxxxxxxxxxxxxxxxxxxx>
> >To: <cobalt-users@xxxxxxxxxxxxxxx>
> >Sent: Monday, January 03, 2000 12:29 AM
> >Subject: RE: [cobalt-users] Cobalt Staff Hmmm.....
> >
> >
> >> Fathi,
> >>
> >> Why can't you believe it? I know you've been following this list for a
> >> while. Personally, I almost expected it.
> >>
> >> Larry
> >>
> >>
> >>
> >>
> >>
> >> --------------------------------------------------
> >> Expert Consulting, LLC
> >> (216) 310-0287       (877) CONSULT
> >>
> >>
> >> -----Original Message-----
> >> From: cobalt-users-admin@xxxxxxxxxxxxxxx
> >> [mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of Fathi Said
> >> Sent: Sunday, January 02, 2000 6:17 PM
> >> To: cobalt-users@xxxxxxxxxxxxxxx
> >> Subject: [cobalt-users] Cobalt Staff Hmmm.....
> >>
> >>
> >> Hello,
> >>
> >> Does anybody know, are Cobalt's lazy dogs (=staff) still on vacation? It
> >> seems so, none of my support emails have been answered.
> >>
> >> I can't believe a company of this size and client base, and even listed on
> >> Nasdaq, leaves the office empty and allows general
> >> vavation for all employees......
> >>
> >> Fathi
> >>
> >>
> >>
> >> _______________________________________________
> >> cobalt-users mailing list
> >> cobalt-users@xxxxxxxxxxxxxxx
> >> http://list.cobalt.com/mailman/listinfo/cobalt-users
> >>
> >>
> >> _______________________________________________
> >> cobalt-users mailing list
> >> cobalt-users@xxxxxxxxxxxxxxx
> >> http://list.cobalt.com/mailman/listinfo/cobalt-users
> >>
> >
> >
> >
> >_______________________________________________
> >cobalt-users mailing list
> >cobalt-users@xxxxxxxxxxxxxxx
> >http://list.cobalt.com/mailman/listinfo/cobalt-users
> >
>
>
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