Yes, I am
not happy with Cobalt tech support or their customer service group when you
contact them. But I am happy that an engineer from Cobalt took a look at my
problem and fixed it. He responded to me from this list. That does tell me that
someone from Cobalt is also looking at this list, and is doing something, maybe
on a random basis, maybe regularly. That I can’t answer.
-----Original
Message-----
From:
cobalt-users-admin@xxxxxxxxxxxxxxx [mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of fred@xxxxxxxxxxxxxxxx
Sent: Saturday, November 27, 1999
10:54 PM
To: cobalt-users@xxxxxxxxxxxxxxx
Subject: Re: [cobalt-users] Re:
[Cobalt] Raq3 feature - fix for raq2?
So Kevin,
What you are really saying is that you are also unhappy with Cobalt's
support.
Fred
Kevin wrote:
This is one reason I try and only use
Cobalt supported programs. Instance -
I installed the 2.0 Patch, I installed Cobalt's SSL program. It took some
FrontPage features away; no users under the main domain could connect to the
RAQ with FrontPage. They finally looked at it since it was their program and
found a problem. They also released a patch to fix the problem. But I can't
always use Cobalt's programs.
A new problem
for me, that I hope someone can answer here:
I installed Open Shop that someone posted to this list. It works Fine,
except when I enable the SSL server I get an error, file not found;
/home/httpd/openserver
How can I get
the SSL on the RAQ to redirect, or allow other users or
programs to work? I would think it would be an alias of some sort, but I
don't know how to configure it. The actual files are under a different
directory that it needs to go to, but the SSL I think goes to /home/httpd.
Can anyone
help with this one?
Thanks
Kevin
owner@xxxxxxxxxxxxx
-----Original
Message-----
From: cobalt-users-admin@xxxxxxxxxxxxxxx
[mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On
Behalf Of
fred@xxxxxxxxxxxxxxxx
Sent: Saturday, November 27, 1999 9:10 PM
To: cobalt-users@xxxxxxxxxxxxxxx
Subject: Re: [cobalt-users] Re: [Cobalt] Raq3 feature - fix for raq2?
Well said
Larry.
That was my
point, and you said it better that I did.
Fred Taub
Resource Team, inc.
Service
wrote:
> Will,
>
> I understand the need for a "fixed featureset", but the problem
is in the
> less than willingness of Cobalt in its overall support. Maybe Cobalt
should
> consider changing the "fixed featureset" based on user's
comments,
requests,
> and problems. I've gotten the impression from Cobalt, that they'd really
> rather not have you on the other end of the phone. We don't support that
> feature can we help you with anything else thank you for calling cobalt
and
> have a nice day.
>
> At this point, I don't even call Cobalt, I go to this mailing list first.
Is
> it a good product - sure. Would I buy more or recommend to clients -
> doubtfull. I can't recommend a product with an attitude like Cobalt has
> shown. I need a company that intends on standing behind its products; not
> just bringing out new hardware platforms.
>
> I'm not sure how many people agree with me, but it'd be interestiong to
> know.
>
> Larry Frank
> Expert Consulting, LLC
>
> -----Original Message-----
> From: cobalt-users-admin@xxxxxxxxxxxxxxx
> [mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On
Behalf Of Will DeHaan
> Sent: Wednesday, November 24, 1999 3:09 PM
> To: cobalt-users@xxxxxxxxxxxxx
> Subject: [cobalt-users] Re: [Cobalt] Raq3 feature - fix for raq2?
>
> Hi,
>
> First the technical bits... The RaQ 3i enforces per-site bandwidth
> between all outbound services, not just Apache, this includes oddities
> like email attachements which are often pretty big. The bandwidth
> management built into the RaQ 3i will restrict data transfers to the set
> bandwidth(s), while mod_throttle will always serve web requests at
> maximum bandwidth but with an initial imposed delay--The delay is meant
> to bring the average bandwidth down to prescribed levels while actually
> answering the web request at full bandwidth. mod_throttle is
simplistic
> but makes sense if your server is used primarily for web files that are
> on average less than ~64kB.
>
> Fred, regarding Cobalt's tech support, they can provide the best support
> to all our customers by supporting a fixed featureset. Of course you can
> do absolutely anything you want with a Cobalt server, it's linux, but
> for Cobalt tech support to be effective, they have to support the
> appliance featureset only. Call LinuxCare, those guys are great at
> helping you add databases or other features that are not automatically
> configured in the appliance you bought.
>
> -- Will
>
> "fred@xxxxxxxxxxxxxxxx" wrote:
> >
> > I would buy a RAQ3, but only Cobalt would start supporting their
products
> > better. I am tired of calling them and hearing comments such as 'I'm
> sorry, we
> > didn't think anyone would want to use standard Linux features like
that,
> so we
> > wont support it.'
> >
> > Fred Taub
> > Resource Team, inc.
> > fred@xxxxxxxxxxxxxxxx
> >
> > Larry Frank wrote:
> >
> > > I asked cobalt, and they said no, they have no intentions of
offering
an
> > > upgrade. "if you want the feautures, buy a Raq3".
> > >
> > > Larry
> > >
> > > -----Original Message-----
> > > From: owner-cobalt-users@xxxxxxxxxxxxx
> > > [mailto:owner-cobalt-users@xxxxxxxxxxxxx]On
Behalf Of Michele Watson
> > > Sent: Tuesday, November 16, 1999 11:07 PM
> > > To: cobalt-users@xxxxxxxxxxxxx
> > > Subject: [Cobalt] Raq3 feature - fix for raq2?
> > >
> > > Does anyone know if there currently is a patch for the raq2,
> > > which will allow bandwidth to be set for virtual sites?
> > >
> > > That is a new feature on the raq3, and I would love to see a
package
> > > for the raq2 offering this.
> > >
> > > Thanks
> > > Michele
> > >
>
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>
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