Re: [cobalt-developers] RaQ XTR httpd process consumes all CPU

[Will DeHaan <eclipse@xxxxxxx>]

Stephen wrote (Re: tech support for the RaQ XTR):
 
> Sometime i have someone smarter that everyone else, he answers "this is not
> supported" . Dou you think i m seriously interesed to pay 200$ when i
> received those kind of answers from basic tech support !!!!
> Is supperior tech answer "we offer platinum tech support for 400$" (and this
> cost you 200$ to heard)?????

Technical support will charge to assist with configuration of new
software, OS customizations, etc..   I expect they support RAID and
field Cobalt Linux questions directly. 

> If someone have the courrage to answers this email i ll be surprised. If you
> dont, it will just confirm that you dont give a fuck because you already
> have my money and i can go to hell now, you wont even notice i wont order
> any other cobalt server.

Your bad experiences with the RaQ XTR are unfortunate.  

Sun Cobalt's software and hardware sustaining groups are continuously
addressing issues with the XTR, and all our other products for that
matter.  Please stay in touch with technical support and watch BlueLinQ
or the www.cobalt.com website for software updates.

> That's a nasty email i agree (punishment to not reply to my email and to
> piss me off ).
> I think you have great IDEA, great potential, great product(doesn't need too
> much correction after all) but you will probably close down in few time, as
> soon a other company will enter the market with better services than you
> (what is very easy actually), i m looking forward to shit with dell as soon
> as possible.

Thanks for the positive spin.  Please stick with your XTR's, your
problems can be resolved.

> I also thought that Sun will add some good point to you organisation, i dont
> see them yet. 

Sun Microsystems has a great reputation for engineering and technical
support.  Be patient and you will notice Sun's positive influences in
our products & services.

> I seriously hope you will make change, i really like to use cobalt server,
> they are very easy to use, have nice feature and are 1 St for hosting
> company. There is all the good point.

We've got great products in development and some great innovations
available now, like the multilingual Qube 3.

> the bad are
> server are easy to screw by itself
> "supposed" tech support suck
> nothing is supported on the box, maybe the power switch ! (the only thing
> cobalt can waranty it will work)

Oh now I'm worrying about failing power buttons.  ;-)

> Please if anyone have comment to do dont be shy !!!! maybe after 100% of the
> cobalt users replying they have problem, i small light will appear in the
> head of the direction and they will say "hey let make our customer happy and
> proud of our product", but the smarter guys will simply say fuck them, this
> doesn't pay !!!
> 
> Stephen
> satan@xxxxxxxxxxxxxxxx

Thanks for the email, Stephen.


	-- Will DeHaan