Re: [cobalt-developers] RaQ XTR httpd process consumes all CPU

["support" <satan@xxxxxxxxxxxxxxxx>]

Here we go, isolated hey ????

ATTN: cobalt networks

Hi everyone,

I just want to make a survey about RAQ, we have several Raq XTR and all show
problem.
We had hardware failure after 3 week, cpu bottleneck caused by caspeng
(ASP), Raid integrity failure and configuration error.

Some of the quota are over limit, some of the virtual site quota show as
unlimited, the front panel lock out, (no reboot possible) only the old good
way to reboot the computer (power off, power on) so this is not helping the
other problem. Email statistic aren't working as the same as webmail,
finally we have a the BETTER COBALTS NETWORKS computer with the remaining
working feature of a RAQ2.

Please let me know if anyone have the same problem or even better the
solution.

ALMOST ALL THE RAQS WE HAVE SHOW PROBLEM IN THE FIRST 3 MONTH OF USE(with
minimal load), IS THEIR A FACTORY DEFAULT ?

IF THERE IS A FACTORY DEFAULT, WHY DONT YOU TAKE THE RESPONSABILITY TO
CORRECT THOSE ERROR LIKE ALL OTHER RESPECTABLE COMPANY DO?

YOU SELL SERVER, BUT YOU SUPPORT NOTHING ON IT, WHATS THE DEAL ???
DO THE SELL SECURITY HARNESS  WITHOUT SUPPORTING THE STRAP ON IT  ?

WHY NEW SERVER SHOW PROBLEM ON FIRST BOOT ?? DID YOU REALLY TEST THEM BEFORE
SELLING THEM ??

i just receive a document from GM saying my car have a factory default, they
find it 10 year after (1990) but they still take their responsability to
repair the problem without any fee ! This is a company that take care of
their client and who show interest in their customer after they have their
money. Take example on them.

On your side the only intelligent thing you answers is "we offer superior
tech support at 200$". You know what, if you put an answering machine saying
that and a auto reply email (i think you already do it) you can maybe save
some money in labours because this is the only answer we are getting by your
"supposed" tech support anyway.
Sometime i have someone smarter that everyone else, he answers "this is not
supported" . Dou you think i m seriously interesed to pay 200$ when i
received those kind of answers from basic tech support !!!!
Is supperior tech answer "we offer platinum tech support for 400$" (and this
cost you 200$ to heard)?????

My last question, why should i pay tech support to repair a server I bought
and that was not working at start ?
Usually i return it or they send someone to repair it ! I have DELL computer
here too, and when i have problem they show the next business day to repair
it and without charge !!! Their POWER APP 120 is good but doesn't meet the
standard of cobalt in feature and GUI. Can you merge with DELL? this way i
will have a great tech support and a great server ???

If someone have the courrage to answers this email i ll be surprised. If you
dont, it will just confirm that you dont give a fuck because you already
have my money and i can go to hell now, you wont even notice i wont order
any other cobalt server.

That's a nasty email i agree (punishment to not reply to my email and to
piss me off ).
I think you have great IDEA, great potential, great product(doesn't need too
much correction after all) but you will probably close down in few time, as
soon a other company will enter the market with better services than you
(what is very easy actually), i m looking forward to shit with dell as soon
as possible.

I also thought that Sun will add some good point to you organisation, i dont
see them yet. I eve offered you to try your new product in a true
environment before lauching them and you refused my offer saying you do not
make business wih other entreprise, you should reconsider the offer because
the "other entreprise are the one that bought your product", and that are
unhappy and stuck with them. Looks almost like a time bomb, after is too
late to return it the server begin to have problem.


I seriously hope you will make change, i really like to use cobalt server,
they are very easy to use, have nice feature and are 1 St for hosting
company. There is all the good point.
the bad are

server are easy to screw by itself
"supposed" tech support suck
nothing is supported on the box, maybe the power switch ! (the only thing
cobalt can waranty it will work)

If you correct those problem, i m sure you business and ours will go only
better, especially in those time, the stock market is going down, computer
sales are decreasing, i think you should change the way you play your game
with your customer. I m sorry for the bad word, but you really deserve them.


Please if anyone have comment to do dont be shy !!!! maybe after 100% of the
cobalt users replying they have problem, i small light will appear in the
head of the direction and they will say "hey let make our customer happy and
proud of our product", but the smarter guys will simply say fuck them, this
doesn't pay !!!

Stephen
satan@xxxxxxxxxxxxxxxx


----- Original Message -----
From: "Cobalt" <cobalt@xxxxxxxxxxx>
To: <cobalt-developers@xxxxxxxxxxxxxxx>
Sent: Thursday, May 10, 2001 3:38 AM
Subject: [cobalt-developers] RaQ XTR httpd process consumes all CPU


> Have any other XTR admins seen this before?
>
> root     29381 51.3  0.1 48148  468 ?        R    May05 452:52
> /usr/sbin/httpd -f /etc/admserv/conf/httpd.conf
>
> This process is occuring at least once a day, and we can only
> detect it when a noticeable performance degredation occurs (CPU
> usage is almost 100%). It seems to run for hours on end until
> we run top and manually kill the process.
> ---
>
> Jay Tingley, BlackSun
> cobalt@xxxxxxxxxxx
>
> _______________________________________________
> cobalt-developers mailing list
> cobalt-developers@xxxxxxxxxxxxxxx
> http://list.cobalt.com/mailman/listinfo/cobalt-developers
>