[cobalt-developers] RMA's returned from Cobalt still defective.

[Barry Titmarsh <barry@xxxxxxxxxxxxxx>]

Hello.

This is a History of bad service in the UK with Cobalt RMA's returned half 
fixed. and Manufacturing Defects fixed on request.


RaQ3 Fault again I need another RMA this box is again DEAD the Ethernet 
port has now gone intermittent. and since there is already a defect on the 
link lights I cant ever know if the box is live on the network

This is now copied to cobalt-developers mail list seeing as you have done 
nothing to help cure the poor service with the number of faults on my RaQ3 box.

IS THERE ANY ONE LISTENING OUT THERE IN COBALT. ???


...............

This mail thread is going to be sent to the cobalt-developers@xxxxxxxxxx on 
Tuesday Morning unless I have news that on Tuesday Morning or during that 
day I will have my RaQ3 replaced as per the agreement with Cobalt in the 
USA some months ago
This was a Cobalt recall of ALL products RaQ3 with serials numbers in the 
same range as my box here. There is a Manufacture's defect in the front 
panel controls.

So when is the replacement going to be delivered. !!


> Barry,
>
> I believe there is a hardware defect in the first manufacturing run of the 
> RaQ 3 where the LINK LED on the front of the unit does not illuminate, due 
> to a missing resistor on the logic board.
>
> Please get me the exact model number (which begins R39 ... ...) and the 
> serial number of the RaQ 3 unit you have, and I will check to see if you 
> have one of the affected units, and if so, I will work to get it repaired 
> or replaced for you.
>
> Best Regards,
> /Gordon Garb






At 19:03 28/06/00 +0100, Saad Syed wrote:
> Praveen
>
> Your comments on this please, sounds rather disturbing....

Yes I got the box back today from NL but not all the faults are fixed. THIS 
IS F%%^&ing Disgusting Service.

Since I paid £45.00 to ship the thing back to the Office in NL
I do expect ALL the faults to be fixed.!!

Call me.

Barry



> Saad Syed
> ISP Sales Manager
>
> Cobalt Networks UK Ltd
> 308-314 Kings Road
> Reading
> RG1 4NR
> UK
>
> DDI -       44 1189 356222
> Reception - 44 8700 782782
> Fax -       44 1189 356210
> Mob -       44 7977 412329
>
> > -----Original Message-----
> > From: Barry Titmarsh [mailto:barry@xxxxxxxxxxxxxx]
> > Sent: 26 June 2000 22:06
> > To: ken Jones; frank Liney
> > Cc: ssyed@xxxxxxxxxx; neil@xxxxxxxxxxxxxx
> > Subject: boobox the RaQ3
> >
> >
> > Sorry its dead. I have an RMA to go back to Cobalt NL for replacement.
> >
> > seems the primary boot hard disk is duff.  Well 4month soak test
> > just goes
> > to show that it not up to the stress and strain of a real home built box.
> > hi hi.
> >
> > good job I tested it in the office before deploying it to replace a box
> > with a two year up time. I dont think that these boxes are as good as the
> > one's we build our selfs.
> >
> > Lets hope the next box can go more than 4 months use.  (I have
> > seen now 2 x
> > NasRaq's and 1 other RaQ3 die with disk faults after 2-3 months use, this
> > last 3 weeks maybe a cooling problems that Cobalt need to address, the
> > disks do get rather hot.)
> >
> > Barry

After two weeks now still no action.

Barry



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Barry Titmarsh BMT1-RIPE           Nacamar Ltd (Sheringham Office)
                                                  Knole House 38 Cromer Rd
                                                  Sheringham Norfolk NR268RR
e-mail: barry@xxxxxxxxxxxxxx      voice: +44-1263-821-844
www: www.nacamar.net.uk
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