Re: [cobalt-users] Raq 550 Moved - receives no email

[John D Gorena <Support@xxxxxxxxxxxxxxxxxxx>]

Terrance Dwyer wrote:
> 
> I recently moved a RAQ 550 to a new location.  DNS is handled elsewhere,
> A and MX records changed accordingly, propagation seems to have
> completed, web sites are visible, but no one receives email.  For
> example sending an email from a remote computer from account
> td@xxxxxxxxxx to user td@xxxxxxxxxx works.  Sending email from same
> remote computer from a different account to td@xxxxxxxxxx doesn't.
> Maillog shows no errors, in fact the sent mail doesn't show up as a
> delivered at all. No rejections, no undeliverable email.  If mail sent
> from one account on wwoods.com is sent to another domain on the same
> server, success. But mail sent from accounts not on that server are no
> go.
> 
> I've checked the DNS records on DNSreport.com and email test on same and
> all seem fine. I've double-checked with the DNS provider and everything
> seems in order. There's no mailscanner or spamassassin installed.  I
> restarted the SMTP and POP servers, reset pop authentication.  I'm
> running out of ideas.  Seems like a DNS problem but I can't find it.
> Any ideas would be greatly appreciated.
> 
> T. Dwyer
> 


It sounds like you missed something simple. Double check your settings.  Under
the server management see system settings and then TCP/IP and make sure that you
set the correct IP.  

Then verify, Network Services - EMAIL and verify that your relaying IPs are
there too.

If there are mistakes in these areas - change - reboot. Wait a few hours if it
is not immediate.

Propigation may take 24 to 48 hours.  Just because you see the site does not
mean that email being routed by the same servers.  I had this problem when I
moved my Raq550's and it cleared up after 2 days.

John