Re: [cobalt-users] lost mails

[John D Gorena <Support@xxxxxxxxxxxxxxxxxxx>]

Jorge Ceballos wrote:
> 
> Hi everybody,
> 
> A client of mine phoned me about 'having lost' several email messages he
> kept in his webmail folder (neomail) within the server and now after some
> days in the road he couldn't download them to his office pc as the passwd is
> rejected.
> If looked at his neomail folder using the 'rejected' passwd, several emails
> are found being the oldest one from sept 19.
> Now, I took a look to :  /var/spool/mail/.my_client's_mail.pop  and there
> are several more emails than those in the webmail folder, being some of them
> as old as september 12.
> 
> Does any one have a clue of what is going on  and how can I recover those
> mails ?
> 
> Thanks in advance,
> 
> Jorge Ceballos V
> 

You did not specify which Raq you have but I have had similar problems. 
I have Raq550's.  Here are several problems that I had and the
solution.  This may over lapwhat you are needing to do.

1) PROBLEM:  Could not access mail with webmail.
   REASON: The user account was full and the program could not create
temporary files.
   SOLUTION: Increase the User file space and then access the mail. 
Download with Outlook.

2) PROBLEM: The EMAIL would not download completly.  The Email client
(Outlook) just sat there after downloading a few emails.  Restarting
Outlook did not help.  It would not download any more files.
   REASON:  The email file that holds all the mail (mbox) had corrupted
lines.
   SOLUTION:  I copied the header lines from another email in the file
and pasted them at the top.  I used pico to edit the file.  After this
addition, the emails were downloaded.  The email that was trouble was
just characters (computer garbage & most likely spam) but the rest of
the emails were fine.

3) PROBLEM: Found a copy of the Email storage file.  It was from a
migration.
   REASON:  Unknown why it did get added to the mbox file on the
Raq550.  I assume that it was a precreated virtual domain and it may
have received email.
   SOLUTION:  use the cat command to add it to the end of mbox.  Login
as root and combine the files.
For example: cat old_file_name >> mbox_file

I hope that one of these solutions help.

John