RE: [cobalt-users] Post restore problems

["Jabbour, Danny NYC" <DJabbour@xxxxxxxxx>]

I called sun/cobalt about the exact same issue.  Here was my downfall:  If
you try to use any browser other than Netscape 4.7 series or IE >=5.0, you
run the risk of the install gui messing up some files on the cobalt.  For
some reason, the install scripts rely on browser dependant js code which
causes this to occur.  The resolution is to reload the box, or drop in new
scripts (as sun did for me when I called).  However, since Sun no longer
offers software support on the box under warranty, you'll have to pay them
per incident (I believe it was 75 or 95$).  Your best bet is to reload, and
be sure you go through the install scripts with IE.  Hope this helps.

Daniel Jabbour
Citco Technology Management
350 Madison Avenue, 12th Floor
New York, NY 10017
212.918.9759


-----Original Message-----
From: Steve White [mailto:swhite@xxxxxxxx]
Sent: Monday, August 11, 2003 12:22 PM
To: cobalt-users@xxxxxxxxxxxxxxx
Subject: [cobalt-users] Post restore problems


Hello,

Our RaQ4 was cracked (and content replaced with something in an unknown
Eastern European language ;-) and severely broken.  I performed a full
reinstall of the Cobalt RaQ4 system from CD-ROM, installed all current
patches and performed a manual restore (as opposed to restoring via the GUI,
which didn't work the first two times I attempted this) from the appropriate
.raq file.

Since doing so all the system's web sites are responding properly, email is
being accepted into all of the domains on the system (although some
customers are complaining that they can't currently retreive their email via
POP3 as they used to) but when I try to enter Site Management in the GUI I
receive the following in my browser:

Forbidden
You do not have permission to access the requested file on this server.

When I look at /usr/admserv/html/.cobalt/siteManage at the command line the
permissions I see are lrwxrwxrwx on all files and these links are for the
appropriate IP address of each site and linking to the site's number in
/usr/admserv/html/.cobalt/siteManage/siteXX.  Ie. I see the following
(x.x.x.x being the site's IP address):

lrwxrwxrwx    1 root     root           43 Aug 10 06:12 x.x.x.x ->
/usr/admserv/html/.cobalt/siteManage/site21

Also, when I send email to an account I use for testing with a forwarding in
place the message does go out and I receive it correctly.  When I test by
sending to a customer's email address on this system and I watch the log
file and mail spool file the message is indeed received and waiting to be
POP'ed.

So far (I haven't looked at all sites, since there are hundreds) the site
numbers do indeed correspond with the proper site name and IP address.

I have subsequently run fixsite.pl followed by meta-verify.pl which reports
all sites OK.

Does anyone have any thoughts on:

1) no GUI access to Site Management
2) some customers have complained of not being able to POP their email

If seeing any log results or config file data would help you help me I'll be
happy to oblige.

Regards,

Steve

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