RE: [cobalt-users] User Unknown problem.....

["Dave Reid" <daver1@xxxxxxxxxxxxxxx>]

|> -----Original Message-----
|> From: cobalt-users-admin@xxxxxxxxxxxxxxx 
|> [mailto:cobalt-users-admin@xxxxxxxxxxxxxxx] On Behalf Of 
|> Rishi Gangoly - User Groups
|> Sent: Thursday, April 10, 2003 12:44 AM
|> To: cobalt-users@xxxxxxxxxxxxxxx
|> Subject: Re: [cobalt-users] User Unknown problem.....
|> 
|> 
|> > ******************** reply ***********************
|> > Even if you do not have DNS control for this domain, you 
|> need to have 
|> > the DNS entries completed in your GUI which of course point to 
|> > whatever IP# you are hosting this virtual site under. This should 
|> > resolve the issue for you. Cheers
|> 
|> I checked and I have configured the DNS entries correctly too.
|> 
|> Any other ideas on what the deal could be?
|> 
|> Regards
|> 
|> Rishi
*********************** reply **********************
Well, the only other things I can think to check are;
Make sure you have an MX record entry in the DNS settings, make sure
accept email for this domain is checked in the GUI under site management
for that domain, and accept email for this user is checked in the user
settings in the stemanagement for this domain. One other check you can
make is to see if there is a file under the mail Que for this user. SSH
into your server, log in as super user, go to the following directory;
(This for RaQ3, your structure may differ)

/home/spool/mail

then look for a filename that is the same as the username. If the file
is not there, then the system has setup an email account for this user,
and you need to start looking there, you could try removing, and
re-creating the user.

If this is all correct, then you can put sendmail into test mode from
the command line and test that user account, sorry I don't remember off
the top of my head how to do this, but it has been descussed in the list
before (which was how I learned to do it). Try searching for sendmail
diagnostic mode, or something similar. Cheers
--
**********************************************************
* Dave Reid - President, Global Internet Associates Inc. *
* daver1@xxxxxxxxxxxxxxx                                 *
* Never engage in a battle of wits unarmed               *
**********************************************************