RE: [cobalt-users] RAQ2 not seen by router

[Gerald Waugh <gwaugh@xxxxxxxxxxxxxxxxxxxxxxx>]

On Tue, 11 Mar 2003, CSO Andrew Witham 526 wrote:

> > On Thursday 06 March 2003 19:36, CSO Andrew Witham 526 wrote:
> > > I have three connections to the router, a Dell P4 PC, a Dell 802.11
> wireless router providing connectivity to several laptops and
> > PDAs, and a Sun RAQ2 appliance web server.  I have good internet
> connection to the PC and the wireless network.
> > >
> > > The router was configured by Frontier to map my public IP 65.73.29.170
> to the manually set private IP on the RAQ2 192.168.254.4.  The
> > > link light on the RAQ2 is lit, and the TX/RX light flickers indicating
> network traffic.
> > > The subnet mask is 255.255.255.0 and the gateway is 192.168.254.254
> (which is the router's IP address)
> > >
> > > After setting the gateway on the RAQ2 to 192.168.254.254 and saving it,
> the RAQ2 reboots and the gateway setting reverts to 010.000.000.001
> > >
> > > Frontier says that the router (Efficient Networks 5861) does not see the
> RAQ2 connected.  They do not provide me with the router admin password.
> > >
> > > Can you advise what the problem might be?  Does the gateway IP address
> not save for a 'validity' reason?
> > >
> > Try a netmask of 255.255.0.0
> > See what happens
> >
> Thank-you - the RAQ2 now accepts the gateway IP 192.168.254.254, but the
> router still doesn't see the RAQ2.  Efficient's support desk simply say;
>
> "Thank you for contacting Efficient Support Services.
>
> Could be the wrong gateway entered into the RAQ maybe wrong subnet mask.
> Maybe the public IP is not active. Maybe the wrong IP was entered."
>
> Any ideas what to try next?

	can you ping the gateway from the RaQ?
	can the RaQ ping the other computers on the private network?
	can the other computers on the network ping the RaQ?

Gerald
--
http://frontstreetnetworks.com | http://store.raqware.com
     ICQ 229276628     |    Phone: +1 203 785-0699
Front Street Networks LLC,  229 Front Street, Ste. #C,
New Haven, CT. 06513-3203 United States of America