RE: [cobalt-users] Raq4r Email Server Timing Out..??

["Jerry Farquhar" <jerry@xxxxxxxxxxx>]

Actually the site having the problem is on a different server and it's
domain name is: thecambridgegroup.com

FYI - netwise.com isn't having any problems.. :)

Thanks for the helpful link.. I forgot about that one.

It's late or very early in the a.m. here I'm heading off to bed for a few
hours shut eye.

Thanks again and if you have any other thoughts I surely appreciate them.

Jerry

-----Original Message-----
From: cobalt-users-admin@xxxxxxxxxxxxxxx
[mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of aljuhani
Sent: Sunday, March 09, 2003 2:39 AM
To: cobalt-users@xxxxxxxxxxxxxxx
Subject: FWD: [cobalt-users] Raq4r Email Server Timing Out..??


Hello Again,

If your server is the netwise.com, and as your message header shows that
your
message were sent through your mail server (smtp): www.netwise.com, then I
think it is a DNS issue.  Check the link below that shows that you do not
have
a mail server to connect to for the domain netwise.com.

Your Name Server are:

udns1.ultradns.net. [204.69.234.1] [TTL=172800]
udns2.ultradns.net. [204.74.101.1] [TTL=172800]
a.dnsvr.com. [65.125.228.68] [TTL=172800]
b.dnsvr.com. [207.228.252.91] [TTL=172800]

the ones causing Lame Server errors are:

a.dnsvr.com. [65.125.228.68] [TTL=172800]
b.dnsvr.com. [207.228.252.91] [TTL=172800]

http://www.dnsreport.com/tools/dnsreport.ch?domain=netwise.com

So it is better to use IP address untill the DNS is fully seen with new IPs
/
Configs.

aljuhani@xxxxxxxxx

>===== Original Message From cobalt-users@xxxxxxxxxxxxxxx =====
Help..!!

I've got a strange situation where email clients are getting errors that
indicate that there is a network problem or server problem etc.. and their
email client gives up basically because of timing out.

What is strange is that it only effects random email accounts of users at
the same physical location so far.. and has been going on for 4-5 days now.

Is there any way to watch the server or check something on the server to
determine if it's at fault??  Or if there is a problem with data
transmission from their location to the Co-Lo where the server is located??

I need to prove some how if it's the server or the ISP causing the problem.

FYI - Webmail works fine..

I'm catching all kinds of heat over this and so far have not seen anything
out of place on the server.. actually it is barely under load at all.

I open to any and all suggestions that would assist me in troubleshooting
this..


FYI - The Server was fine up until last Friday night when the ISP had a
major network re-arrangement and changed all IP's, DNS and so forth.. based
on that I have to believe that the problem is on their end.. but I need to
be able to prove it some how.  Also the same ISP provides Internet access
for the customer having the problem.  All other customers on the same server
are fine and no complaints.  Of course everyones DNS except for the problem
customer are being done from outside the Co-Lo & ISP.

Again.. I desperate here to find the cause..

Jerry

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