Re: [cobalt-users] XTR CPU Upgrades

[Bruce Timberlake <bruce@xxxxxxxxxx>]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

> Any hints on who (which department) I should contact about
> replacements?

You could try the Cobalt "direct" number -- 800-526-0484.

There was also an email thread a while back (during the summer) that 
mentioned an Andrea Deacon (andrea.deacon@xxxxxxx) with a telephone 
number of 510-574-7459.

I have no idea if she's still at Sun or not, or if she would still be 
responsible for the XTR exchanges, etc.

Another tact mentioned in a thread:

> I wouldn't tell her that you got it on E-bay - just tell her that
> the retailer you bought it from has no idea about the recall and
> told you to contact Sun. We bought ours from Insight
> (www.insight.com) and they were totally useless regarding the recall
> - Sun finally took responsibility for the swap.

I don't know where you got yours, but that's the story I'd go with.  
You'll need the serial and model numbers for the units as well.


- -- 
Bruce Timberlake

-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.2.1 (GNU/Linux)

iD8DBQE+FInRvLA2hUZ9kgwRAgWnAJ96VuhGaUoCJbPZSu4BTDG9xqM92gCfc/z4
tmSOI+QgN8Rrda8KmeOSdO0=
=4LIM
-----END PGP SIGNATURE-----