Sun knew what business Cobalt was in before they purchased them. Why would they spend all that money just to lose the customers? There must be a grand plan somewhere.
Yeah, they are trying to be Microsoft, and doing a crappy job at it. I'm no M$ lover, but I have NEVER had an issue getting an update on my products. They are the best marketing company in the world, their products are not the greatest, they let the users debug them (cheaper than their programmers doing it), but at least they answer your questions.
Jale