RE: [cobalt-users] PerlDesk 1.5.5 on a Raq3

["Jolley, Carl" <Carl.Jolley@xxxxxxx>]

-----Original Message-----
From: Mailing Lists 
Sent: Tuesday, July 23, 2002 8:19 PM
To: cobalt-users@xxxxxxxxxxxxxxx
Subject: [cobalt-users] PerlDesk 1.5.5 on a Raq3


We found a Help Desk app [PerlDesk http://www.perldesk.com] that is pretty
tight and feature rich. We can get it to do everything it is supposed to
except piping mail to the program,

Here is what we have done. Am I missing something??

1) Went into perldesk admin interface and got the email settings and assign
the email that I wanted piped to perldesk. for example I  created an email
account on my server named help_leased@xxxxxxxxxx

2) ssh'd into our server and su'd to root and issued the following command:
cp /home/sites/www.my.domain/web/cgi-bin/include/email.pl
/usr/adm/sm.bin/email.pl , moving the email.pl file from the cgi-bin to
sm.bin. Read it on the forums.

3) cd'd to /usr/adm/sm.bin

4) Issue the following command: chmod 0755 email.pl

5) I edited the email.pl file to set the paths to include/conf.pl file and
the lang/lang.inc file per paths for the script .

6) I edited the aliases file which was under /etc .
and added an alias to the email address.
help_leased: "|/usr/adm/sm.bin/email.pl"
Saved the aliases file and ran the newaliases file to make changes take
effect; /usr/bin/newaliases and got the output.

For some reason when I send the mail to help_leased@xxxxxxxxx, it will not
show up on the ticket system.

Being it's a Raq, is there anything special I should be doing to get the
piped call to go?? Read the help forums at PerlDesk as well as read the
sendmail manual from O'Reilly and am stumped.  Tried cobalt archives for
perldesk and found nothing.
--------------------------------

What does email.pl assume is the location of sendmail?