RE: [cobalt-users] "Moving" a users email ?

["Brian Watters" <brwatters@xxxxxxxxxxxxxxxxxxxx>]

Could a PVC be down on the Frame-Relay network between you and this
client?

Brian

-----Original Message-----
From: cobalt-users-admin@xxxxxxxxxxxxxxx
[mailto:cobalt-users-admin@xxxxxxxxxxxxxxx] On Behalf Of Chuck Lewis
Sent: Thursday, April 11, 2002 6:53 AM
To: Cobalt-Users
Subject: [cobalt-users] "Moving" a users email ?
Importance: High

Hi folks,

WHAT a week - and I am a positive, upbeat person :-) !

All kinds of weird stuff going on and no easy answers...

In one case, I have a user at a remote site that has been getting email
just
FINE for over a year. Then as of Monday of this week she cannot get to
our
Cobalt Qube 2.

We are running on a Frame Relay network and all remote sites are linked
back
here. There have been NO changes. All PC's use Ethernet/TCP/IP and are
running Windows NT. She is using Netscape Communicator. POP3 setup. I
have
had her verify TCP/IP and mail server settings, etc. No luck.
She can browse fine, I can ping her, etc. Just refuses to see the mail
server which is the Qube 2, when she is checking for email.

So I am CLUELESS as to what to do but while I try to figure this out I
was
wondering if there is ANY WAY to:

(1) take her mail that is queued to her account on the Qube 2 and
forward it
to either a new account I set up on the Qube that forwards to her AOL
account which she can get to OK

- OR -

(2) just get her queued email straight to her AOL account ?

Thanks in advance !

Chuck

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