Re: RE: [cobalt-users] Can I turn a Raq4i into a RaQ4r?

[Bruce Timberlake <Bruce.Timberlake@xxxxxxx>]

----- Original Message -----
From: Jeff Edwards <jeff.edwards@xxxxxxxxx>
Date: Wednesday, March 27, 2002 7:07 am
Subject: RE: [cobalt-users] Can I turn a Raq4i into a RaQ4r?

> SUN errors on the side caution and likes to keep users out of the 
> box. They are afraid that you'll use a jack-hammer or something to
> remove the dead hard drive. Besides, the Raq is sold as a "plug it
> in solution" and I'd guess that a good percentage of owners 
> couldn't identify the hard drive once the case was opened.
> 
> They are just trying to make it easy for the end user I'd guess.

Actually it's because if you replace the HD yourself, you void the
hardware warranty on the box.  If you do a box swap, your warranty
remains in force for the remainder of its term.

We are attempting to get a Field Replaceable Unit (FRU) program in
place, where you could buy a hard drive from Sun and install it yourself
and keep your system under warranty... so far, not much progress has
been made on that front I'm afraid...

I gave out those instructions so that, in case the warranty didn't
matter, or the box was already out of warranty, the owner would see how
easy it is to swap a drive...

--
Bruce Timberlake
Sun Cobalt Technology Engineer
Sun Microsystems, Inc.